Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2016-04-02 09:52 AM
2016-04-04 04:30 PM
If neither safe mode nor software repair using PC Companion help then I do suggest that you contact your Local support teams so that your phones can be sent to an authorised service center for further examination at this point.
2016-04-07 08:19 PM - last edited on 2016-04-07 08:24 PM by alexdon
Same here! The other party cant hear what im saying. Just after one year of purchase ths issue came. Now im using with a headset which is really anoying. please support asap. please write to me.
2016-04-11 05:49 PM
2016-04-12 05:52 PM
@pabath2015 Try sending an email to questions.lk[at]support.sonymobile.com, it should reach your local support team.
2016-04-14 07:41 AM - edited 2016-04-14 07:44 AM
I have the same problem with my Sony Z2 when i upgrated to Android 5.1.1.
It worked normally in Android 5.0 and 4.4.4,
So i knew for sure that the problem came from the software.
When i made a phone call, the audio was not clear, especially someone who received the call couldn't hear clearly as I did.
I used the newest Xperiafirm and Flashtool to set up my phone again, but the problem couldn't be solve.
Now i dont know how to do with this problem, It's really tired of shouting whenever have a phone call !
2016-04-14 12:49 PM
Now I 've already solved the problem with my phone Z2,
After I used Sony PC Companion to repair software, turned off microphone noise supression in Settings >> Call >> Microphone noise suppression \Off
And got the great result!
2016-04-18 07:18 AM
Hello my friends My problem with my phone Z2 that the microphone does not work in the call and register .. Software you make . I can not find a solution Thank
2016-04-18 08:45 AM