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Xperia Z2 microphone not working in call

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Visitor
Message 1 of 29
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Message 1 of 29

Xperia Z2 microphone not working in call

My Xperia Z2 (D6503) Android 5.1.1 - has problem in microphone. When I make a call, people can't hear me. But when I use Audio Recoder, the microphone works fine. I wonder if my microphone is broken or not, because it still work fine in Audio Recorder. Please help me to solve this problem. Thanks!
1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 29
30,087 Views
Message 2 of 29

Re: Xperia Z2 microphone not working in call

Hi @pebeo3112,

 

That sounds strange. Could you restart your phone into safe mode then test the microphone in Settings > About phone > Diagnostics to see if it works then?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

28 REPLIES 28
Sony Xperia Support
Message 2 of 29
30,088 Views
Message 2 of 29

Re: Xperia Z2 microphone not working in call

Hi @pebeo3112,

 

That sounds strange. Could you restart your phone into safe mode then test the microphone in Settings > About phone > Diagnostics to see if it works then?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Visitor
Message 3 of 29
18,462 Views
Message 3 of 29

Re: Xperia Z2 microphone not working in call

I restart phone into safe mode then test the microphone in Settings > About phone > Diagnostics 

Test microphone, and it doesn't work. But when use Audio Recording, it works fine. So if the microphone broken? Why does it still work in Audio Recorder?

 

Learner
Message 4 of 29
18,466 Views
Message 4 of 29

Xperia Z2 mic problems

Hi, I have a xperia z2, after i updated to OS: 5.1.1 this happens

Mic does not work on: diagnostic test, whatsapp, google now, youtube search or anything like

the mic does work: camera record, voice record

Already repaired with pc companion, already toogled off google now voice, turned off clear audio, and a lot of other stuffs.

It may be hardware? but why on 4.4 worked fine? and why video and voice record works fine? please help, 3 days looking for solution.

Emperor
Message 5 of 29
18,463 Views
Message 5 of 29

Re: Xperia Z2 mic problems

@Zoremous

 

Repair the phone with PCC > test the phone > settings > about phone > diagnostics

 

make sure to NOT install any app after repairing the phone with PCC 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Phy
Forum Legend
Message 6 of 29
18,456 Views
Message 6 of 29

Re: Xperia Z2 mic problems

contact Sony Xperia support to get it inspected.
http://support.sonymobile.com/global-en/contactUs/

Learner
Message 7 of 29
18,417 Views
Message 7 of 29

Re: Xperia Z2 mic problems

Is not working, trying bootloader now, there is no warrancy anymore anyway, i've looking in the web, there is a lot of ppl with the same problem

Learner
Message 8 of 29
18,408 Views
Message 8 of 29

Re: Xperia Z2 microphone not working in call

Hi, i found a temporary solution till i have money to fix in case of hardware issue, it worked for calls only, i downloaded from google play:

Downloaded "Sound About" and on PHONE CALL AUDIO select SPEAKER, at start of using, it will give you some noise or hearing of your voice, but it stoped for me and its working.

Sony Xperia Support
Message 9 of 29
18,371 Views
Message 9 of 29

Re: Xperia Z2 microphone not working in call

@pebeo3112 In that case I suggest that you try to perform a software repair using PC Companion. If that does not help however then you should get in touch with your Local support team in order to get your phone examined further.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 10 of 29
18,343 Views
Message 10 of 29

Re: Xperia Z2 microphone not working in call

I have same problem...
Mic doesn't work on call but work fine on Audio Recorder... this is because Audio Recorder work with secondary mic and Call work with primary mic, I think.

Maybe update on 6.0 will solve everything