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Sony Xperia Z2, Headphone volume too low

SOLVED
Learner
Message 1 of 7
4,141 Views
Message 1 of 7

Sony Xperia Z2, Headphone volume too low

Hi, I listen to music on Spotify, and was very satisfied with the sound quality and volume, up until recently. All of a sudden the volume became low not only on Spotify, all sounds. Even the maximum volume is hard to hear. There is nothing wrong with the earphones because I tried them on different devices and it works perfectly. I think it is a software issue, please help!

Thanks.
1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 5 of 7
5,895 Views
Message 5 of 7

Re: Sony Xperia Z2, Headphone volume too low

@RainbowPuke

 

install PCC > run PCC > click on support zone > follow the steps > reinstall the latest update

 

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

6 REPLIES 6
Emperor
Message 2 of 7
4,129 Views
Message 2 of 7

Re: Sony Xperia Z2, Headphone volume too low

@RainbowPuke

 

Walkman/music > settings > audio settings > sound effects > headphone settings 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Sony Xperia Support
Message 3 of 7
4,089 Views
Message 3 of 7

Re: Sony Xperia Z2, Headphone volume too low

Hi RainbowPuke,

 

Welcome to the community.

 

You could also try booting in to safemode to see if the issue continues, if it does not then it is third party if it does then it could be OS based and a software repair or following Uliwoolys instructions would be the way to go.

 

Safemode instructions


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 4 of 7
4,039 Views
Message 4 of 7

Re: Sony Xperia Z2, Headphone volume too low

Hi Jake,

I tried booting in safemode, there is no difference. And I already tried other settings, but I used the same settings before I had the issue, so I don't think that's the problem. How do I repair the OS?

Emperor
Message 5 of 7
5,896 Views
Message 5 of 7

Re: Sony Xperia Z2, Headphone volume too low

@RainbowPuke

 

install PCC > run PCC > click on support zone > follow the steps > reinstall the latest update

 

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 6 of 7
3,995 Views
Message 6 of 7

Re: Sony Xperia Z2, Headphone volume too low

Let us know how you get on with the software repair. If you still have issues you can always call Sony Mobile within your region.

 

Use my signature below for contact details if needed.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Enthusiast
Message 7 of 7
2,979 Views
Message 7 of 7

Volume too low when connected to sound system

What wrong with this device? I connect a sound system which cost 400e but volume is to low. And if I connect cheap china player all is good. It is not good.