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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Radio FM only works if Track ID is open

Highlighted
Enthusiast
Message 1 of 23
1,028 Views
Message 1 of 23

Radio FM only works if Track ID is open

Hi, I have a Sony Xperia Z2 with Android 4.4.4, radio fm version 4.0, latest track id 4.1.B.0.15. And Google services 7.0.92
The problem is that when I start the radio it can search for stations, but no sound is reproduced by speaker or headphones.
It only starts to work if I go to options and start track ID to find the song reproducing. And if I stop track ID sound stops to.
22 REPLIES 22
Forum Legend
Message 2 of 23
1,020 Views
Message 2 of 23

Re: Radio FM only works if Track ID is open

Well that is odd - Try an app preferences reset - Settings then tap the 3 dots then Reset app preferences

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Enthusiast
Message 3 of 23
983 Views
Message 3 of 23

Re: Radio FM only works if Track ID is open

I tried before, problem persist.
Emperor
Message 4 of 23
969 Views
Message 4 of 23

Re: Radio FM only works if Track ID is open

Does it work while on safe mode?

 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 5 of 23
963 Views
Message 5 of 23

Re: Radio FM only works if Track ID is open

The problem in safe mode persist, but there is no track ID on safe mode, so can't hear radio fm in safe mode.
Emperor
Message 6 of 23
960 Views
Message 6 of 23

Re: Radio FM only works if Track ID is open

You might want to repair your phone with PCC

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 7 of 23
951 Views
Message 7 of 23

Re: Radio FM only works if Track ID is open

I'll wait for Lolipop to do that.

Enthusiast
Message 8 of 23
904 Views
Message 8 of 23

Re: Radio FM only works if Track ID is open

The problem is with "OK Google settings"

Here are more users with the same problem

http://www.htcmania.com/showthread.php?t=994881

 

To make it work we have to disable "OK google detection on any screen"

 

so, I don't know ho have to solve it, Sony or Google.

Emperor
Message 9 of 23
875 Views
Message 9 of 23

Re: Radio FM only works if Track ID is open

So it's a google/android issue.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 10 of 23
860 Views
Message 10 of 23

Re: Radio FM only works if Track ID is open

Yes, have to disable "detect OK Google on every screen" and it works again. I send a petition to Google. Maybe Sony can do something too.