account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Radio FM only works if Track ID is open

Highlighted
Enthusiast
Message 1 of 23
1,057 Views
Message 1 of 23

Radio FM only works if Track ID is open

Hi, I have a Sony Xperia Z2 with Android 4.4.4, radio fm version 4.0, latest track id 4.1.B.0.15. And Google services 7.0.92
The problem is that when I start the radio it can search for stations, but no sound is reproduced by speaker or headphones.
It only starts to work if I go to options and start track ID to find the song reproducing. And if I stop track ID sound stops to.
22 REPLIES 22
Forum Legend
Message 2 of 23
1,049 Views
Message 2 of 23

Re: Radio FM only works if Track ID is open

Well that is odd - Try an app preferences reset - Settings then tap the 3 dots then Reset app preferences

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Enthusiast
Message 3 of 23
1,012 Views
Message 3 of 23

Re: Radio FM only works if Track ID is open

I tried before, problem persist.
Emperor
Message 4 of 23
998 Views
Message 4 of 23

Re: Radio FM only works if Track ID is open

Does it work while on safe mode?

 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 5 of 23
992 Views
Message 5 of 23

Re: Radio FM only works if Track ID is open

The problem in safe mode persist, but there is no track ID on safe mode, so can't hear radio fm in safe mode.
Emperor
Message 6 of 23
989 Views
Message 6 of 23

Re: Radio FM only works if Track ID is open

You might want to repair your phone with PCC

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 7 of 23
980 Views
Message 7 of 23

Re: Radio FM only works if Track ID is open

I'll wait for Lolipop to do that.

Enthusiast
Message 8 of 23
933 Views
Message 8 of 23

Re: Radio FM only works if Track ID is open

The problem is with "OK Google settings"

Here are more users with the same problem

http://www.htcmania.com/showthread.php?t=994881

 

To make it work we have to disable "OK google detection on any screen"

 

so, I don't know ho have to solve it, Sony or Google.

Emperor
Message 9 of 23
904 Views
Message 9 of 23

Re: Radio FM only works if Track ID is open

So it's a google/android issue.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 10 of 23
889 Views
Message 10 of 23

Re: Radio FM only works if Track ID is open

Yes, have to disable "detect OK Google on every screen" and it works again. I send a petition to Google. Maybe Sony can do something too.