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Phone not recognising SIM

Rookie
Message 1 of 6
1,667 Views
Message 1 of 6

Phone not recognising SIM

My Z2 is now a paperweight, apparently the sim card slot/reader is a very poorly built part that is 1. not replaceable and 2. not available to purchase. Too bad really, I was quite proud of this phone, now I have to go back to all my friends and clients and tell them not to buy Sony. it's a little embarassing after I told everyone what a great phone it was. I simply pulled out the sim card, used that in another phone for testing, and replaced it, now the Z2 doesn't recognise the sim card. Sony customer support was less than useless and very unenthusiastic.

5 REPLIES 5
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Moderator
Message 2 of 6
1,656 Views
Message 2 of 6

Re: Phone not recognising SIM

Have you tried a different sim?


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
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Rookie
Message 3 of 6
1,626 Views
Message 3 of 6

Re: Phone not recognising SIM

Yes, I tried a different sim and it did not work, I also put my sim in a different phone and it worked fine. I am hoping to find someone local that can repair it, otherwise I will look at something different.

Sony Xperia Support
Message 4 of 6
1,624 Views
Message 4 of 6

Re: Phone not recognising SIM

 Hi @Scubadog,

 

Welcome to the community,

 

Really sorry to hear about this, before you go have the device repaired, have you tried booting the device into Safe mode to see if this issue is software related rather than hardware?

 

safe mode

 

Let me know how you get on.


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Rookie
Message 5 of 6
1,582 Views
Message 5 of 6

Re: Phone not recognising SIM

I went into safe mode, sim did not work. Had a technician look closer and a pin is bent backwards (apparently a common issue) so I have ordered a sim reader from a local supplier (Sony won't sell or repair this) and will have it replaced. I have already purchased another phone so I am hoping to sell the Sony and recoup some lost money or keep it as a back-up. My daughter's Xperia ZL also has an issue, the charging port is defect. It's too bad, but we are no longer Sony fans...switched to Asus phones, both of us.

One time poster
Message 6 of 6
1,481 Views
Message 6 of 6

Re: Phone not recognising SIM

Bonjour 

 

Moi aussi j'ai le même problème et impossible de récupérer mon Sony j ai beau changer d opérateur et rien n est fait. 

J aimerai bien trouver une solution si quelqu'un peut m aider. 

Hello

 

I too have the same problem and can not recover my Sony handsome change operator and nothing is done.

I would like to find a solution if someone can help me.

 

GT