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PC Companion backup failure

SOLVED
Inhabitant
Message 1 of 3
716 Views
Message 1 of 3

PC Companion backup failure

Hi,

 

I get an error if i want to make a backup with the Sony PC Companion because my phones memory is encrypted.

I have not encrypted my phones memory so how do i decrypt my phones memory.

 

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Sony Xperia Support
Message 3 of 3
1,106 Views
Message 3 of 3

Re: PC Companion backup failure

Hi MIVC,

 

If you are running an Exchange email account on the device, one of the rules may be to encrypt the device once you have setup the email account If this is the case then you will not be able to get away without encryption if you need the email account attached to the device.

 

Otherwise it can only be as Alexdon has stated related to some form of third party application.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

2 REPLIES 2
Moderator
Message 2 of 3
713 Views
Message 2 of 3

Re: PC Companion backup failure

You can only decrypt by performing a factory settings reset. If you didn't do it,there must have been an antivirus or some 3rd party app involved.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Sony Xperia Support
Message 3 of 3
1,107 Views
Message 3 of 3

Re: PC Companion backup failure

Hi MIVC,

 

If you are running an Exchange email account on the device, one of the rules may be to encrypt the device once you have setup the email account If this is the case then you will not be able to get away without encryption if you need the email account attached to the device.

 

Otherwise it can only be as Alexdon has stated related to some form of third party application.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.