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Offered a repair estimate of 560 € or 25 € for a return

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Offered a repair estimate of 560 € or 25 € for a return

I bought a Sony Xperia z2 tablet in December 2014, 450 €. September 2017 it suffers from the same symptoms described by some, ie it goes out randomly and more and more often. After doing all the manipes recommended by Sony, I sent it to the after-sales service who offered me a repair estimate of 560 € or 25 € for a return. I strongly suspect Sony to program breakdowns in order to offer an amount of scandalous repairs.

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Sony Xperia Support
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Re: Offered a repair estimate of 560 € or 25 € for a return

Hi @lescombes, I'm sorry to hear about your device.

 

Any questions you may have regarding the service center's decision or the service procedure in general is best brought up with your Local support team. Service and warranty procedures can differ depending on your country/region so they will be best equipped to assist you with this.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


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