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Mail crash after update

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Inhabitant
Message 1 of 6
1,865 Views
Message 1 of 6

Mail crash after update

The default mail app on my Xperia Z2 crashes every time since this new android update (4.4.2). Before this update, it worked PERFECT.

Now, everytime I want to open the mail app and try to switch from one folder to another (for example from Inbox to Outbox), it crashes and I get this error message : "Mail is not responding. Do you want to Wait or Stop?".

I tried to remove the cache and I tried to force to stop the mail app. Neither of these methods helped to solve this problem. I hope this doesn't mean I have to reboot my whole phone, I hate to do that..


1 ACCEPTED SOLUTION

Accepted Solutions
Sam
Sony Xperia Support
Message 3 of 6
2,740 Views
Message 3 of 6

Re: Mail crash after update

The above is a good way to go, however if you have no luck with that you may also want to look at clearing the email app too: Main Menu > Settings > Apps > All > Email > Clear Data.

 

 

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5 REPLIES 5
Forum Legend
Message 2 of 6
1,850 Views
Message 2 of 6

Re: Mail crash after update

You could try a complete phone settings reset - Not a factory reset - Open Settings then Apps and swipe to All then locate and open settings then tap on Clear cache and data and reboot - Your settings will be reset but apps and data will still be present

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Sam
Sony Xperia Support
Message 3 of 6
2,741 Views
Message 3 of 6

Re: Mail crash after update

The above is a good way to go, however if you have no luck with that you may also want to look at clearing the email app too: Main Menu > Settings > Apps > All > Email > Clear Data.

 

 

sony_logo126x24.gif
What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Inhabitant
Message 4 of 6
1,807 Views
Message 4 of 6

Re: Mail crash after update

Thank you, that did the trick! Problem solved!
One time poster
Message 5 of 6
1,597 Views
Message 5 of 6

Re: Mail crash after update

It doesn't work for my Sony.
I also did the latest update.

But email is not working correctly, it always crash.

Even walkman crash if i open Email.

 

Anyone a other solutions.

 

thanks for help or I hope Sony will find the solution and make a update.

One time poster
Message 6 of 6
1,122 Views
Message 6 of 6

Re: Mail crash after update

Hi everybody.

Today I've received System update for my Z2. IT seems that there was an update of Stock Mail Client included. Version before was 10... now its 12...
In General this might be pretty good at all. Unfortunately Mail app isn't working anymore after update.
I receive notifications as always but when I'm going to open mail app it crashes. I only get an empty window from app which shows the "loading" circle. Nothing happens then. No messages will be shown and mail app is completely "dead". I have to kill IT via taskmanager and need to restart my Phone to get app working again. This Problem is extremely annoying.
I've tryied some things to solve this issue, but nothing helped at all:
- wiping the data of mail app completely
- wiping phones data completely
- restored old version of the app and updated it again to the new one
- factory reset
Each thing solved the problem until I've used the app again one or two times. Then the problem is shown up again ;{
I'm using the app with 5 accounts (2x gmail, 3x IMAP). Each of them with push.
Sonys mail app was used to be the best mail app I was using in the past years. And I've tried a lot.
Who can help me solving this issue? I have no more ideas at all. Thank you dudes.