account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

How to get the data out of the phone when the touch panel is cracked?

SOLVED
Rookie
Message 1 of 6
993 Views
Message 1 of 6

How to get the data out of the phone when the touch panel is cracked?

Hello,

i break my front touch panel accidently, means i couldn't un-lock my phone anymore..

but, there has some very important data and file in the phone memory.

is it possible or any ways to get those data/files out???  

i don't want to repair the front panel of this phone anymore.. (2nd time already.. ) i would get a new model. 

 

thanks in advance.

Sean

1 ACCEPTED SOLUTION

Accepted Solutions
Genius
Message 2 of 6
1,087 Views
Message 2 of 6

Re: How to get the data out of the phone when the touch panel is cracked?

Hi O54Sean

 

You could connect an OTG cable to your handset and then connect a mouse to the OTG cable and use the mouse to unlock the screen. A lot of the time an OTG cable is provided with the phone however if you don't have one you can purchase one from major electronics retailers for a reasonable price.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

5 REPLIES 5
Genius
Message 2 of 6
1,088 Views
Message 2 of 6

Re: How to get the data out of the phone when the touch panel is cracked?

Hi O54Sean

 

You could connect an OTG cable to your handset and then connect a mouse to the OTG cable and use the mouse to unlock the screen. A lot of the time an OTG cable is provided with the phone however if you don't have one you can purchase one from major electronics retailers for a reasonable price.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Rookie
Message 3 of 6
957 Views
Message 3 of 6

Re: How to get the data out of the phone when the touch panel is cracked?

Super!!!

Thanks!!!

Highlighted
Genius
Message 4 of 6
941 Views
Message 4 of 6

Re: How to get the data out of the phone when the touch panel is cracked?

You are most welcome, O54Sean Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 5 of 6
834 Views
Message 5 of 6

Re: How to get the data out of the phone when the touch panel is cracked?

what did you do as i got that missy problem and really i need ma data without reset and ma phone locked ??

Genius
Message 6 of 6
803 Views
Message 6 of 6

Re: How to get the data out of the phone when the touch panel is cracked?

Hi zienab_samir, welcome to the community!

 

You can get an OTG cable which connects to your phones charging port, the other end of the cable is a female USB - which allows the USB of a mouse cable to be plugged into it. You can then see whether you can use the mouse to unlock the screen.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.