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Z2 Tablet won't turn on, even with hour of charge. Help

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Visitor
Message 1 of 11
8,301 Views
Message 1 of 11

Z2 Tablet won't turn on, even with hour of charge. Help

  1. My Xperia Z2 tablet drained to zero percent. Was only able to charge it at home when I arrived. It's been charging for a whole hour and still no sign of anything. I've tried the power button + volume up yet still no response.
10 REPLIES 10
Moderator
Message 2 of 11
8,270 Views
Message 2 of 11

Re: Z2 Tablet won't turn on, even with hour of charge. Help

Make sure you charge it for about 3-4 hours and try the steps provided here:

http://userguide.sonymobile.com/referrer.php?region=us&product=xperia-z2-tablet-wifi#!Resetting-your...



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 3 of 11
8,261 Views
Message 3 of 11

Re: Z2 Tablet won't turn on, even with hour of charge. Help

I'd try but it wont turn on in the first place. When I press Vol+ + Power button I don't get any vibrations. Thanks for replying btw

Visitor
Message 4 of 11
8,256 Views
Message 4 of 11

Re: Z2 Tablet won't turn on, even with hour of charge. Help

And I also don't have any status lights.

Moderator
Message 5 of 11
8,233 Views
Message 5 of 11

Re: Z2 Tablet won't turn on, even with hour of charge. Help

You can contact xperia care here:

http://www.sonymobile.com/global-en/support/contact-us/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

One time poster
Message 6 of 11
7,318 Views
Message 6 of 11

Re: Z2 Tablet won't turn on, even with hour of charge. Help

I see that you had the same problem that I am encountering ... I'm wondering if you found any solution to this problem .. I'm in the same situation .. My tablet won't respond to any button combinations .. hope you see my message Grinning Face

JPN
Inhabitant
Message 7 of 11
7,110 Views
Message 7 of 11

Re: Z2 Tablet won't turn on, even with hour of charge. Help

After the 6 weeks service time got the swap device.

Visitor
Message 8 of 11
5,847 Views
Message 8 of 11

Re: Z2 Tablet won't turn on, even with hour of charge. Help

I bought this tablet with money left to me when my mum died. I researched and thought this tablet would be right for me? I am so disapointed to find that it won't turn on at all-won't even charge. When I first plug it in (Main charges not USB) the red light comes on then goes off. It has been on charge for 24 hours but nothing! what can be done? Over to you Sony.

Visitor
Message 9 of 11
5,822 Views
Message 9 of 11

Re: Z2 Tablet won't turn on, even with hour of charge. Help

Why does the support not respond? Surely someone in Customer Support can have the decency to respond to my problem-or do you not care about your customers?

One time poster
Message 10 of 11
5,657 Views
Message 10 of 11

Re: Z2 Tablet won't turn on, even with hour of charge. Help

They will not respond because they will never never admit that this is a manufacturing fault with the Z2 the exact same happened to mine l was out of the country on business at the time sent it back to Sony they repaired it after 25 days lost all my data etc. Terrible service going to buy iPad now so by by Sony another customer lost plus my family and friends.lf they had shown some concern and kept me informed as to what was going on it could have been a different story after all the only problem was that it would not turn on .