account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Z2 SGP511 Netflix not working

Highlighted
One time poster
Message 1 of 1
39 Views
Message 1 of 1

Z2 SGP511 Netflix not working

I am having problems with my Sony Z2 SGP511 tablet. Ever since I downloaded the new software update, 5.0.2, my Netflix app will not load. I get an error message, which is usually different every time. The most common message is: Sorry we could not reach the Netflix service.  Please try again later. (-1001).

I have tried from multiple Wi-Fi networks, uninstalled and installed the app many times, and restarted the tablet.  I'm at a loss. Can I update to a newer software 6.0 without being prompted? Any help is appreciated.