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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Tablet froze on logo screen

Yox
Learner
Message 1 of 7
1,021 Views
Message 1 of 7

Tablet froze on logo screen

So my Xperia Z2 is frozen on logo screen for a few minutes and reboot the system itself to the frozen mode, and start the same process over and over again. An infinity loop or something. What can I do? I don't wanna lose all data.

 

I also tried the safe mode pressing and holding turn on/off buttom + volume down, but it doesn't work. 

6 REPLIES 6
Sony Xperia Support
Message 2 of 7
1,017 Views
Message 2 of 7

Re: Tablet froze on logo screen

Hi @Yox

 

Welcome to the community! 

 

Sorry to hear about this Slightly frowning Face

 

Do have a WiFi only tablet, or one that takes a SIM card? If it takes a SIM card and you have one in it can you remove that and see if you can turn the tablet on as normal without the boot loop?

 

Let me know Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Yox
Learner
Message 3 of 7
1,015 Views
Message 3 of 7

Re: Tablet froze on logo screen

One that takes a SIM card but I never use it as that, only Wi-Fi. 

Sony Xperia Support
Message 4 of 7
1,004 Views
Message 4 of 7

Re: Tablet froze on logo screen

Hi @Yox

 

Thanks for confirming that. 

 

When trying the combination of keys that you mentioned before, did you try holding the volume up key and power button for a full two minutes? If not can you try that then attempt to turn the tablet on as normal?

 

Let me know how it goes Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Yox
Learner
Message 5 of 7
1,001 Views
Message 5 of 7

Re: Tablet froze on logo screen

I did that right now and still frozen. What more can I do?.

Yox
Learner
Message 6 of 7
998 Views
Message 6 of 7

Re: Tablet froze on logo screen

I'm reading something about safe mode but I guess it doesn't work with the tablet frozen on logo screen, right?. What about PC Companion? I plug the tablet and Companion doesn't let me operate, should I do something else first?.

Moderator
Message 7 of 7
988 Views
Message 7 of 7

Re: Tablet froze on logo screen

@Yox

PC Companion is discontinued and now there is Xperia Companion instead. Download/install it then try a software repair using Xperia Companion.



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Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.