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Sony Xperia Z2 watch Netflix offline

Visitor
Message 1 of 5
3,658 Views
Message 1 of 5

Sony Xperia Z2 watch Netflix offline

Hello,

 

I have a Sony Xperia Z2 and I'm not able to download Netflix series.

The download button doesn't shown.

 

Android-version: 4.4.2

Netflix verion: 4.16.3

 

How can I download Netflix series using the Netflix app on the Sony Xperia Z2?

 

Thanks in advance for any assistence!

4 REPLIES 4
Moderator
Message 2 of 5
3,656 Views
Message 2 of 5

Re: Sony Xperia Z2 watch Netflix offline

Have you checked all these options?

https://help.netflix.com/en/node/55672



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Click here to find out more about the different roles on the community.

Moderator
Message 3 of 5
3,655 Views
Message 3 of 5

Re: Sony Xperia Z2 watch Netflix offline

After looking further.

Apparently Netflix downloads are only compatible with devices certified for HD viewing.

A list of devices are here.

https://help.netflix.com/en/node/23939#netflix-in-hd3

Under "Netflix in HD"

And you can read about download limitations here:

https://help.netflix.com/en/node/54816

 

Note in the first subsection

"*Android devices must be able to stream Netflix in HD to select video quality. Visit our article about Android for more information about HD-capable models."

 



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Visitor
Message 4 of 5
3,626 Views
Message 4 of 5

Re: Sony Xperia Z2 watch Netflix offline

Hello Viridis,

 

Thank you for the feedback.

 

https://help.netflix.com/en/node/55672

-> Tried all these suggestions; didn't solve the issue

-> Sony Xperia Z2 is certified I guess (I can use the play store)

 

https://help.netflix.com/en/node/23939#netflix-in-hd3 -> "Netflix in HD"

-> Sony Xperia Z2 is in the list

 

https://help.netflix.com/en/node/54816

-> Supported Android version and Netflix version is used

 

I would like an answer from Sony.

Is Netflix offline supported for the Xperia Z2?

If no.

Why?

Will it be supported in the future?

If yes

How?

Highlighted
One time poster
Message 5 of 5
3,306 Views
Message 5 of 5

Re: Sony Xperia Z2 watch Netflix offline

I contacted Netflix who weren't much help. I found once I did a factory reset of my tablet, I was able to use the offline function.