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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Replacement Battery Sony Xperia Z2 tablet

Apprentice
Message 1 of 9
4,039 Views
Message 1 of 9

Replacement Battery Sony Xperia Z2 tablet

My tablet Sony Xperia Z2

I use them about 4 years.

The battery is discharged after 3 hours of works (see films),

The question is: Is it possible to change battery on tablet?

8 REPLIES 8
Sony Xperia Support
Message 2 of 9
4,035 Views
Message 2 of 9

Re: Replacement Battery Sony Xperia Z2 tablet

Hi @a_subscriber, I'm sorry to hear about that.

 

My colleague has written a comprehensive troubleshooting guide for battery performance, which you may find here. Have you had an opportunity to have a look at it yet? If not, then i would recommend you to try that as a first step. Slightly smiling Face 

 

If the above troubleshooting steps do not improve your battery life, then I would recommend you to contact your Local support for help with sending your device to a local service center for a technician to look at it. As this is a Global user based support forum, I'm afraid that I do not have market specific information to the extent that they do, which is why it is best to get in touch with your local team. Slightly frowning Face 

 

Feel free to let me know how it went! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 3 of 9
4,028 Views
Message 3 of 9

Re: Replacement Battery Sony Xperia Z2 tablet

1.I use STAMINA mode when battery is 30%. But it help much. After 30 minutes the battery is 0 %

2. In my country no Sony authorized service center.

Sony Xperia Support
Message 4 of 9
4,024 Views
Message 4 of 9

Re: Replacement Battery Sony Xperia Z2 tablet

As this is a Global user based support forum, I'm sorry to say that I do not have information about local markets, which is why it would be best for you to contact your Local support. Your local team are well informed in regards to local service routines, consumer laws and warranty terms which applies in your market. Have you had the opportunity to contact them?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 5 of 9
3,928 Views
Message 5 of 9

Re: Replacement Battery Sony Xperia Z2 tablet

Nothing help. Battery "live" max 4 hours :-(  Stamina not help.

One time poster
Message 6 of 9
3,316 Views
Message 6 of 9

Re: Replacement Battery Sony Xperia Z2 tablet

The question remains unanswered:

Is it possible to change the battery on the tablet?

Does Sony sell it as sparepart ?

One time poster
Message 7 of 9
3,142 Views
Message 7 of 9

Re: Replacement Battery Sony Xperia Z2 tablet

Is there nobody from Sony support who could answer that simple question ?

TWL
Rookie
Message 8 of 9
2,815 Views
Message 8 of 9

Re: Replacement Battery Sony Xperia Z2 tablet

I have a battery problem with my Z2 tablet as well - it is "swelling" and there is now a noticeably bulge on the back of the frame (the front screen remains flat - I suppose the glass is stiffer than the plastic).  

 

When I google about swelling batteries I see it is a safety issue.  However when I contacted Sony support, they have stated they have no support options available (no replacement parts availability).  

 

What are we supposed to do?  Aren't companies supposed to make parts available to support their products for at least 7 years  (per the California lemon law)?  

Visitor
Message 9 of 9
1,509 Views
Message 9 of 9

Re: Replacement Battery Sony Xperia Z2 tablet

I just got mine back from Dynafix (sony's repair center in Belgium) and the idiots only put a paper with it with something like "your tablet is no longer compatible according to the OEM". No contact by email or phone, nothing, just a return without even testing. Seems like 4 years old tablets are just abandoned by sony.