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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Getting Xperia Z2 Tablet Updated To "Marshmallow" (Android 6.0)

SOLVED
Apprentice
Message 1 of 11
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Message 1 of 11

Getting Xperia Z2 Tablet Updated To "Marshmallow" (Android 6.0)

I bought an Experia Z2 Tablet a couple years ago because I planned on needing a tablet but my situation didn't warrant it after I bought it so it got forgotten in it's shipping box. Recently though I decided to finally unpack it and get it running. No surprise though, it was loaded with Android 4.XX. An ok version but with today's newer apps and software in shows it's age. So I was hoping it would shortly do an OTA update and get it eventually to Android 6.0 which Sony indicates was rolled out for the Z2 Tablet about a year ago. So far, no update - only a frustrating slow and stalling out of date OS. I understand a manual update can be done (not the forced on you can request on the device) by downloading several Windows or Apple (no Linux support) apps to assist in downloading and flash installing 6.0 myself. Just wondering what would be best to do with this "New" dysfunctional tablet? Wait for an OTA update, update it manually, or forget the whole thing and sell it on eBay - never to buy another Sony tablet that won't update a year after release of an upgrade release?

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 6 of 11
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Message 6 of 11

Re: Getting Xperia Z2 Tablet Updated To "Marshmallow" (Android 6.0)

Thank you for showing me this @mattdt, it appears my information is out of date. I will make sure I update it.

So it seems it is available, but the information I mentioned earlier is still valid, unfortunately we cannot confirm exactly when you will be getting a particular update. I recommend you use Xperia Companion to look for the updates.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

10 REPLIES 10
Forum Legend
Message 2 of 11
4,084 Views
Message 2 of 11

Re: Getting Xperia Z2 Tablet Updated To "Marshmallow" (Android 6.0)

Xperia Z2 Table was only upgraded to 5.1.1 (Lollipop)..there was no ANdroid 6.0 update/

 

 

 

https://forum.xda-developers.com/xperia-z2-tablet



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Sony Xperia Support
Message 3 of 11
4,054 Views
Message 3 of 11

Re: Getting Xperia Z2 Tablet Updated To "Marshmallow" (Android 6.0)

Hi @mattdt, welcome to the community.

 

As @nolramlb mentioned the Z2 Tablet doesn't support Android 6.0, but if you are not receiving the update to 5.1.1 OTA, you may wish to connect your tablet to a computer with Xperia Companion installed and check for updates there.


Software updates are released at different times depending on the operator, market, region or country. Therefore, we cannot give you an exact date for when a specific update will be available for your device. In addition, network operators and specific markets may choose not to avail of the updates for specific models.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 4 of 11
4,040 Views
Message 4 of 11

Re: Getting Xperia Z2 Tablet Updated To "Marshmallow" (Android 6.0)

But according to this: http://support.sonymobile.com/global-en/xperiaz2tablet/kb/80193074525e2538015404fa9ee6007fea/

an update has been made available, I believe since about a year ago, to 6.0 for the listed devices which included the Z2 Tablet. Was the update never actually made available?

Apprentice
Message 5 of 11
4,037 Views
Message 5 of 11

Re: Getting Xperia Z2 Tablet Updated To "Marshmallow" (Android 6.0)

Thank you for the information Cameron. I was getting the information about 6.0 for the Z2 from this Sony support page:

http://support.sonymobile.com/global-en/xperiaz2tablet/kb/80193074525e2538015404fa9ee6007fea/

 

I've been looking into using Sony Companion to get whatever update is actually available but I have a Linux PC environment so will need to get on a Windows box to complete. Ever hear of any Linux versions or hacks to run Companion on Linux? I use the Ubuntu distro.

Sony Xperia Support
Message 6 of 11
5,899 Views
Message 6 of 11

Re: Getting Xperia Z2 Tablet Updated To "Marshmallow" (Android 6.0)

Thank you for showing me this @mattdt, it appears my information is out of date. I will make sure I update it.

So it seems it is available, but the information I mentioned earlier is still valid, unfortunately we cannot confirm exactly when you will be getting a particular update. I recommend you use Xperia Companion to look for the updates.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 7 of 11
4,024 Views
Message 7 of 11

Re: Getting Xperia Z2 Tablet Updated To "Marshmallow" (Android 6.0)

Thanks. I'll download Experia Companion and get it installed on Windows. Are there any other software downloads I may need? Thanks again.

Sony Xperia Support
Message 8 of 11
4,014 Views
Message 8 of 11

Re: Getting Xperia Z2 Tablet Updated To "Marshmallow" (Android 6.0)

@mattdt,


Xperia Companion is the only application you will need for phone to PC interaction Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 9 of 11
4,012 Views
Message 9 of 11

Re: Getting Xperia Z2 Tablet Updated To "Marshmallow" (Android 6.0)

Great and thank you for your help and information.

Sony Xperia Support
Message 10 of 11
4,002 Views
Message 10 of 11

Re: Getting Xperia Z2 Tablet Updated To "Marshmallow" (Android 6.0)

No problem @mattdt Slightly smiling Face 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.