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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

xperia z1 touchscreen problems

Inhabitant
Message 581 of 616
1,285 Views
Message 581 of 616

Re: xperia z1 touchscreen problems

Restarting my Z1 in safe mode is enough? Cause I don't want to do factory reset, for checking this :/

Emperor
Message 582 of 616
1,278 Views
Message 582 of 616

Re: xperia z1 touchscreen problems

@dawp83

 

if it works fine while on safe mode then it's a third party acting up. you should really consider PCC 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 583 of 616
1,235 Views
Message 583 of 616

Re: xperia z1 touchscreen problems

I got my phone back from Sony assistance, and it seems to be ok now. I didn't face the touchscreen issue since I got it back, on last Friday. 

 

I will let you know if the issue will come back.

Emperor
Message 584 of 616
1,204 Views
Message 584 of 616

Re: xperia z1 touchscreen problems

@pedro85

 

Great to hear that, keep us updated. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 585 of 616
1,162 Views
Message 585 of 616

Re: xperia z1 touchscreen problems

Pedro, did they put a new digitizer into your Z1 or just software?

Regular
Message 586 of 616
1,138 Views
Message 586 of 616

Re: xperia z1 touchscreen problems

When they called me to inform me that the phone was ready, they told they replaced the touchscreen.

 

When I went to get the phone back, they gave me also a paper with all the details and the components that have been replaced: Xperia Z1 ACC ASF, Battery, Adhesive WP Cover REar, Adhesive WP Main Frame, Adhesive WP Eindow Back.

 

Hope it helps.

Inhabitant
Message 587 of 616
1,112 Views
Message 587 of 616

Re: xperia z1 touchscreen problems

Thanx for the reply. Is it working without any problems till you got the phone?

Regular
Message 588 of 616
1,077 Views
Message 588 of 616

Re: xperia z1 touchscreen problems

No issues related to the touchscreen until now.

Inhabitant
Message 589 of 616
1,064 Views
Message 589 of 616

Re: xperia z1 touchscreen problems

Hmm strange thing. Why all of the factory screens are having the issue :/

Learner
Message 590 of 616
899 Views
Message 590 of 616

Re: xperia z1 touchscreen problems

I sent mine back under warranty I don't think they actually did a repair as it's just the same they won't exchange it they want me to send it back again but reading up they don't have a repair. Awful customer service I'm going to go back to Samsung so I can have a phone that works