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xperia z1 touchscreen problems

DeF
One time poster
Message 281 of 616
Message 281 of 616

Z1 C6903 TOUCHSCREEN PROBLEM

Here this ..

http://www.youtube.com/watch?v=Za_bVCrONC4

 

service is not a solution

 

Uploaded by Osman Yılmaz on 2013-12-23.
Enthusiast
Message 282 of 616
Message 282 of 616

Re: xperia z1 touchscreen problems

Adept
Message 283 of 616
Message 283 of 616

Re: xperia z1 touchscreen problems

Can't believe how widespread this issue is and there's not even a response from Sony. The touchscreen issue is being discussed here, on other forums, on Twitter, and not even a single acknowledgement. Makes me wonder if Sony knows this is a hardware issue and just wants to keep mum about it hoping users don't realize there is a problem. This could result in a class action lawsuit if enough owners are pissed about this issue.

 

I'm seriously considering never purchasing Sony products ever again and can't recommend this phone to anyone I know, solely because of this touchscreen issue.

Apprentice
Message 284 of 616
Message 284 of 616

Re: xperia z1 touchscreen problems

 
Highlighted
Apprentice
Message 285 of 616
Message 285 of 616

Re: xperia z1 touchscreen problems

I have found a forum has the procedure to trigger the bug.

And there is still no solution, but I think you may show this when you are talking to sony center.

 

1, Open any drawing app

2, turn off the screen

3, touch the screen and hold until the end of procedure

4, unlock the screen using another finger

5, move the hold finger

 

Ref:http://forum.gamer.com.tw/C.php?page=1&bsn=22153&snA=33790&subbsn=0

Apprentice
Message 286 of 616
Message 286 of 616

Re: xperia z1 touchscreen problems

Thanks! jonnynch's procedure to reproduce the problem works perfectly. We must find a way to get this info to sony.
This means it is probably a software calibration issue, and this is good news
Enthusiast
Message 287 of 616
Message 287 of 616

Re: xperia z1 touchscreen problems

Hey, could someone make a video of the way to reproduce this issue, as explained above? That link is in Chinese and kind of hard to explain, even with google translate. Thanks.

Sony Xperia Support
Message 288 of 616
Message 288 of 616

Re: xperia z1 touchscreen problems

I just got news that there will be a fix for the touch screen in the next software update that should solve this.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Enthusiast
Message 289 of 616
Message 289 of 616

Re: xperia z1 touchscreen problems

This is good news. (Although my phone is already in the repair center, been there for 3 weeks)

 

But... if it is a software issue, than how can this video be explained:
 https://www.youtube.com/watch?v=CeAw17LrdKE&feature=youtu.be

 

The person is reproducing the bug by touching the metal frame on the sides of the phone. So how can a software issue be related to the aluminium framing of the phone's body?

Apprentice
Message 290 of 616
Message 290 of 616

Re: xperia z1 touchscreen problems

We will mark as Accepted Solution after the bug is really solved.

And can you tell when the next update will be?