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Tips & Tricks

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failed update

SOLVED
One time poster
Message 1 of 5
1,044 Views
Message 1 of 5

failed update

Xperia z1
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 2 of 5
1,199 Views
Message 2 of 5

Re: failed update

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

4 REPLIES 4
Moderator
Message 2 of 5
1,200 Views
Message 2 of 5

Re: failed update

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Emperor
Message 3 of 5
1,041 Views
Message 3 of 5

Re: failed update

For future reference

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Message 4 of 5
899 Views
Message 4 of 5

Re: failed update

Whats the latest version now?? I still have 4.4.4
Emperor
Message 5 of 5
862 Views
Message 5 of 5

Re: failed update

@startrish_sp 

 

http://support.sonymobile.com/global-en/xperiaz1/software/

 

Android version: Android 4.4 (KitKat)

Latest available software: 14.4.A.0.157

Release started: 2014-11-11




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)