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Tips & Tricks

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Z1 reboot

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Learner
Message 1 of 4
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Message 1 of 4

Z1 reboot

Hi every one,

 

I have an Xperia Z1 C6902, that have an issue, it reboot every time , so i wanted to repair it over Xperia compagnion but it displays an error :  a problem has occured with the repair of the software : "UEVersionConnection 2.5.2.0 / Windows 7 SP1 64 bit /Win32 /FR

 

Is there any idea how to fix the probleme ?

 

 

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
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Message 2 of 4

Re: Z1 reboot

Hi @RAMO123, sorry to hear about this. Slightly frowning Face

There was some unexpected behaviours with Xperia Companion that has now been resolved, but you will need to uninstall Xperia Companion > download it again from the link below and you should be able to proceed with a software repair.

https://support.sonymobile.com/global-en/xperia-companion/

Before you start with the repair though, could you try and remove the SIM and/or SD cards from your device and see if the restarts continue? If either cards are defect, it can result in the device restarting.

Let me know how it goes! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 4
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Message 3 of 4

Re: Z1 reboot

Hi Jonas,

 

Thanks for your support,

 

I've already tried to remove both sim and sd card without having results.

However, before reading your post, i have flashed it with an application named flashtool64 , and this fixed the issue.

 

Thanks again for your support.

 

 

 

 

Sony Xperia Support
Message 4 of 4
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Message 4 of 4

Re: Z1 reboot

Hi again @RAMO123!

Thank you for getting back to me and I'm glad to hear that everything is working again! Slightly smiling Face

Have a great day!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.