account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Z1 memory problem

SOLVED
Highlighted
Rookie
Message 1 of 3
69 Views
Message 1 of 3

Z1 memory problem

My internal memory registers as 64GB - the same as my SD card.  I'd like to reset the phone to show true internal memory. I've removed the SD card and rebooted the phone but no change; it still shows 64.  Any ideas.

1 ACCEPTED SOLUTION

Accepted Solutions
Rookie
Message 3 of 3
10 Views
Message 3 of 3

Re: Z1 memory problem

I tried the software repair and no luck.  So I backed up everything and did a factory reset.  When I did the "restore backup", the phone had the same problem.

It doesn't seem to affect the operation although I don't see how internal memory could rgister 64GB which is the same size as the SD card.

Aah well...the mysteries of technology.

Thanks for the advice.  I guess I'll just leave it - factory resets are not to be taken lightly since the phone is not like it was before backup.

Cheers

View solution in original post

2 REPLIES 2
Sony Xperia Support
Message 2 of 3
55 Views
Message 2 of 3

Re: Z1 memory problem

Hi @Yozik, sorry to hear about this.

You can either perform a factory reset directly from the menu within the device, or you can with the help of a computer, perform a software repair using Xperia Companion.

I would recommend the software repair if you have easy access to a computer as this program also offers the option to backup your data.

Let me know if the internal storage shows the correct size after resetting the device! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 3
11 Views
Message 3 of 3

Re: Z1 memory problem

I tried the software repair and no luck.  So I backed up everything and did a factory reset.  When I did the "restore backup", the phone had the same problem.

It doesn't seem to affect the operation although I don't see how internal memory could rgister 64GB which is the same size as the SD card.

Aah well...the mysteries of technology.

Thanks for the advice.  I guess I'll just leave it - factory resets are not to be taken lightly since the phone is not like it was before backup.

Cheers

View solution in original post