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2015-07-13 05:26 AM
I am writing this in the very faint hope that someone at Sony might actually take notice of the feedback being provided by your customers. It is a very faint hope indeed as Sony's track record in this space is extremely poor. I am also posting this in this forum as Sony do not publish an email address or contact form for use on their website - I have attempted to contact Sony directly but they have not provided a means to do so.
I have owned an Xperia Z1 for over 18 months now. While this phone is generally good and provides the functionality one would expect from a smartphone, there have been a number of shortcomings. These shortcomings might sound like minor details but to a business person who uses their phone very heavily for work purposes, these minor details amount to a large frustration and inconvenience. Many of these shortcomings have been pointed out to Sony by myself and a number of other customers - the evidence for this can readily be found in the posts in this forum. Many of these shortcomings have also been introduced by Sony as changes from their previous models of smartphone and, in some cases, with upgrades provided to the Xperia Z1.
The evidence to date is that Sony is not interested in the feedback of its customers and continues to make decisions on the functionality, capability and useability of their devices without consultant or consideration of their user community.
The issues I have with the Xperia Z1 are:
I recently upgraded my Xperia to 5.0.2. This is a move I now regret. Sony introduced a large number of changes in the upgrade that I have no choice but to accept and a number of these changes has directly impacted on the useability of the interface.
On the whole I have been reasonably satisfied with the Xperia Z1 as a smartphone. It has done the majority of what I needed it to do and I have found ways to work around the things it doesn't do. I have been very dissatisfied with the support that Sony provides to their customers. My contract for my mobile service is up for renewal in the next couple of months which means I will be looking for a new smartphone. One thing I can say for certainty is that it will NOT be a Sony. While other smartphones have shortcomings as well, none of them impact my personal usage requirements as much as the Xperia Z1 does. In addition, my experience with the support provided by other smartphone vendors is far superior to Sony. Given the amount of competition within the smartphone market and the ease with which a customer can change between devices, I would have expected a vendor to be interested in meeting their customer's requirements and maintaining their business for the longer term.
2015-07-13 04:49 PM
This update is atrocious. Why did you guys even bother? I can't even open the text messaging app. The processor is torching itself trying to run the os. The battery life looks like it is about 25% of what it was before. It was completely unnacceptable for you guys to offer an update if it's not ready to work. I would have been just fine using the old version of android until I bought another phone but now I'm going to have to wipe all my data to reset the handset to factory settings all because Sony couldn't be bothered to test this crap before they released it to their users
2015-07-13 09:55 PM
Can we expect a patch or new version soon? It seems clear that this update was not intended to run on the Z1, so should I uninstall and revert to the previous version, or will there soon be another update to replace this one?
If the former, please let me know how to go about reverting to the previous version. Given that I now store app data on the SD card, but in the prevous version Sony had disabled this feature, are there any steps I will need to take to ensure no loss of data when I uninstall the update?
2015-07-14 02:11 AM
2015-07-14 11:10 AM
2015-07-14 03:16 PM - edited 2015-07-14 03:16 PM
Okay, I've now done two factory resets and a repair on PC Companion. Here is the result...
- Non-functional home screen button has now been fixed. Previously the on-screen home button was not working.
- Camera issue resolved. Previously, the camera would only work in third-party apps.
- Main battery issue still prevalent. Battery prone to extreme overheating, and drains to 0% randomly...
- ...issue now worse, because battery does not revert to previous charge level on reboot. Previously a soft reset resolved the problem some of the time, or with repeated attempts.
The phone has basically been rendered unusable. I am paying for a data package I cannot use, because even turning on the 3G is enough to crash the device. This now extends to wifi as well - random public connections have caused the phone to crash, and using it for more than a few minutes at home is terribly risky. Sending texts unless the phone is plugged into the charger is also risky. The phone will crash if I use the camera or the Album app for more than a few minutes. The phone crashes on occasion whilst using the Music app, particularly if I skip consecutive tracks. If I have more than a couple of things open for a few minutes, the phone will crash then as well - I had Messages open, and the phone crashed because I briefly opened the Notes app too! The phone has now also crashed once in the middle of a call - fortunately for me it didn't happen to be an important one.
This is totally unacceptable. Dealing with such an array of problems for even a few days would warrant at least some kind of apology from most major companies - but there hasn't been one. On top of that, this hasn't been just a few days. I have been dealing with this problem for nearly three months now! A quarter of an entire year where I cannot depend on being able to use the expensive phone I bought! I defected from Samsung phones after many years because they became unreliable and each phone I had lasted less time than the last - I'm fully thinking I may not bother with another Sony if they insist on pushing through software that the phone is clearly not capable of handling.
These problems are costing me money (as a minor aside the phone charger that came with the phone also decided to stop working this week and I've had to buy a replacement - bought an official charger and it didn't even come with the plug!), and from what I've heard Sony also demand more money from those who have sent their phone off for "repair". The Z1 is a decent phone with awesome features, but only for as long as I can use it. In its current state, Sony are at a loss - I was looking at investing in a PS4 at the end of next month but if these issues with the slightly more important phone aren't resolved I'll be taking my custom elsewhere for a replacement and I won't be able to buy said console either. Not impressed.
2015-07-14 04:04 PM
Lollipop is a big change from Kitkat. The applications are pre-compiled. This is what happens after the reboot after upgrade. that does make phone warm, takes lots battery. But that is expected to go down as you use phone more and more.
But I must say - the sound has become low like a cheap basic android phone.. and not a £300 + phone.
I have low sound issue, others have different issues.
Getting sony to check it means, buy another one as temp phone. So I just decided to live with it..
2015-07-14 06:50 PM
avoid installing these latest updates if they are not optimized for the Z1, already lollipop operating system has many errors and shortcomings, I install the 5.0.1 update and luckily was able to return to KitKat that is super stable and smooth for me Z1, let's see how it works version 5.1
2015-07-14 11:13 PM