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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia Z1 keeps on rebooting

Learner
Message 21 of 69
1,771 Views
Message 21 of 69

Re: Xperia Z1 keeps on rebooting

Hi!

 

I wonder if I can sneak into this thread.

My Z1 (C6903) has suddenly started to reboot on it's own. More or less all the time.

I can not make backup neither with Xperia Companion or the old Pc Companion. 

I have tried remove and insert all cards and rebooted into safe mode, but to no avail.

Battery is fully charged.

No damage or water had been inflicted to the phone.

No previous problems with the phone, although sometimes lately it has felt a little unresponsive at times.

Are there any ways that I can at least make a backup?

 

Th/rgds

Sjur

Visitor
Message 22 of 69
1,763 Views
Message 22 of 69

Re: Xperia Z1 keeps on rebooting

Try to uninstall facebook, this worked for me.

One time poster
Message 23 of 69
1,748 Views
Message 23 of 69

Re: Xperia Z1 keeps on rebooting

My Xperia z1 keeps rebooting at 60 or 70 % battery, but I'm pretty sure that is the battery's fault because it's been 2 years since i bought the phone brand new. But now i started loosing apps like Facebook and the small widgets..... It's getting ridiculous to be honest and now i can't even make it through half a.day without the phone shutting down and rebooting on its own. It's getting really slow and annoying at times. I'll consider a different brand now...

Learner
Message 24 of 69
1,738 Views
Message 24 of 69

Re: Xperia Z1 keeps on rebooting

And then when I try to backup the phone I get error message:

"Something went wrong. Try later or contact Sony.

GetBackupInfoDeviceFailed

CompanionBR 2603

1.7.2.0/windows 10 home 64 bits/win 32/NO/C6903/

14.6.A.1.236"

And on the phone the message on the screen keeps popping up "Connected to PC" and "Install newest software".

 

The backup process will seemingly start, but will stall after just a short time.

Learner
Message 25 of 69
1,727 Views
Message 25 of 69

Re: Xperia Z1 keeps on rebooting

I finally managed to make a backup. Not with the XperiaCompanion however only with the old sw Sony PcCompanion.

The new sw XperiaCompanion keeps repeating the same error message.

 

 

Highlighted
One time poster
Message 26 of 69
3,318 Views
Message 26 of 69

Xperia Z1 reboot again and again

Since yesterday my Xperia reboot again and again, how can I fix it ?

Forum Legend
Message 27 of 69
3,317 Views
Message 27 of 69

Re: Xperia Z1 reboot again and again

try to search for bootloop problem on the search bar above. try the suggested steps


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Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Visitor
Message 28 of 69
3,306 Views
Message 28 of 69

Re: Xperia Z1 reboot again and again

Same thing happens to me. It may be caused by updating an app from google store, but I don't know which one (I did a bulk update today). I also updated Sony Music yesterday.

The phone boots, is okay for a minute or so, then all apps start to crash and phone reboots.

 

EDIT:

It's not Sony Music, it's not facebook Messenger, it's not Skype. I uninstalled them and it didn't help.

GCT
One time poster
Message 29 of 69
3,292 Views
Message 29 of 69

Re: Xperia Z1 reboot again and again

It's the Facbook App. Removed this one and the phone works again

Visitor
Message 30 of 69
3,288 Views
Message 30 of 69

Re: Xperia Z1 reboot again and again

Thanks! It didn't show up in CPU usage widget (from developers' tools) - I was hoping to see the problematic app there.