account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Xperia Z1 frozen with blank screen and wont switch off or on

SOLVED
Kkz
One time poster
Message 61 of 72
2,377 Views
Message 61 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

Thanks for solution.

Learner
Message 62 of 72
2,087 Views
Message 62 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

My sony z1 is not going on please tell me what should i do
One time poster
Message 63 of 72
2,059 Views
Message 63 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

Holding the power button and up volume is not fixing my phone Slightly frowning Face any other suggestions?

 

Sony Xperia Support
Message 64 of 72
2,040 Views
Message 64 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

Hi @Heather1234, welcome to our community!

I'm so sorry to hear about your phone. Slightly frowning Face

You can try and force a shut down of the phone if you open up the cover for the SD card slot in your phone.

force shut down

 

  1. Use the tip of a pen or a similar object, press and hold down the OFF button.
  2. After your device emits a series of quick vibrations, release the OFF button. The device turns off automatically.

Try powering on your device again.

If you still can't power it on, try removing the SIM and/or SD card and see if you are able to power it on after unmounting these.

Make sure that your Xperia™ device is charged. If the battery is drained, it may take up to 30 minutes for your device to respond to the charging.  Also note that it can take up to 4 hours for a drained battery to charge fully.

Let me know if that helps! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 65 of 72
1,690 Views
Message 65 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

Thanks for the solution. But, I have some questions dear Xperia User. First one is I use Xperia Z1, so which version of Xperia do you use?

Second one is how should I follow this way? Firstly, will I shut my telephone down with 1 vibration? When I close it down what shall I do? When my phone is closed, should I start it again or while It is closed should I do the second -3 Vibration- way at the same time? Can you make it open more?

Thank you.

 

One time poster
Message 66 of 72
1,562 Views
Message 66 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

New installation Android 

One time poster
Message 67 of 72
1,544 Views
Message 67 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

Hi,

        I am Using Sony Z1 from 1 year but i don't have any problem ... But before 2-3  mobile Hanging problem start... In One day my mobile 5-6 time hang..

Sony Xperia Support
Message 68 of 72
1,432 Views
Message 68 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

Hello everyone! I'm sorry for the late reply, I have been out of office due to vacation!

@pouredwhiskey, It's recommended that you always install the latest available updates for your device. The latest available software for Xperia Z1 is Android 5.1.1.

If you experience that the phone is not reacting, you can force a restart by holding down the power button and volume up button at the same time, you will now receive a couple of vibrations and the phone will be powered off and you can power it on again using the power button.

If you just want to power your phone off, press and hold the power button and tap on "Shut down".

I hope that helps! Slightly smiling Face

@Turanagasama, I'm not quite sure that I understand what your question is. If you want to reinstall the latest available software in your phone I'd recommend that you perform a software repair using Xperia Companion.

Do note that the software repair will delete all data stored on the internal storage of your phone so creating a backup using Xperia Companion before you start with the repair is advised.

@sk602485, sorry to hear about that.

If I understand correctly you are not experience any unexpected behaviour with your Xperia Z1, is that correct? If that is the case, I'm very happy to hear about that and let know if there is anything I can assist you with! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 69 of 72
1,415 Views
Message 69 of 72

How I can update my Z1


@Seamonkey wrote:

Hi

I tapped the snooze button on the alarm app on my new Z1 this morning and the screen is now blank but has some brightness to it, however I am unable to switch off/ on. The rest switch under the SIM cover also has no effect. Any ideas?


 


How I can update my z1

Sony Xperia Support
Message 70 of 72
1,361 Views
Message 70 of 72

Re: How I can update my Z1

Hi @Ajaychandel6488, welcome to our forum!

There is two different ways to update your device.

The first one is to do it directly in your device in Settings > About phone > Software update. I'd recommend that you are connected to a Wi-Fi network when you do this, otherwise mobile data will be used when downloading the update and depending on how much data you have in your subscription plan you may run out.

The second option is to connect your phone to a computer and download the Xperia Companion program and update the device that way. You can download Xperia Companion on the link below.

http://support.sonymobile.com/global-en/xperia-companion/

Let me know if that helps! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.