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Xperia Z1 frozen with blank screen and wont switch off or on

SOLVED
One time poster
Message 21 of 72
7,962 Views
Message 21 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

hey i have the same problem and my phone will vibrate 3 times and then do nothing 

One time poster
Message 22 of 72
7,783 Views
Message 22 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

Same problem here, phone goes "black screen" and needs a hard reset. I've had my Sony Z1 for a week, both my wife and friend also have Sony Xperia (model irrelevant). What I don't understand is how EVERYONE is simply content with constantly having to hard reset your devices?? Whose the customer here???
This is not a Z1 problem. I've seen posts with the same issue dating back 12 JUNE 2012. I've never seen Sony acknowledge the issue or give details for a patch or Firmware update to remedy a "known" issue (correct me if I'm wrong).
The Z1 is a great phone.
Please Sony I've spent Sooooooo much mony on this device, Give us a fix
Enthusiast
Message 23 of 72
7,718 Views
Message 23 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

Yup I also had the same problem. Thats why I had to sign up for Sony Xperia Care. Whilst turning off the alarm, the screen blacked out. However, Android OS runs normally. Thinking Face I repaired it using PC Companion, but to no avail. I sent them an e-mail, and they suggested me to repair it using PC Companion. I am planning to get it fixed from my nearest service centre. A great dissappontment........Angry Face

"Sony Bravia Engine is to Xperia owners what VTEC is to Honda Civic owners"
One time poster
Message 24 of 72
6,733 Views
Message 24 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

This works for my phone:

"There is a tiny RED button next to the sim tray. Press this button in for a second or two THEN press the power button to turn on the phone. Charge the phone before turning on. "

Thanks for the solution Slightly smiling Face

One time poster
Message 25 of 72
6,538 Views
Message 25 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

Press and hold the power button + Volume Up button for

 

5 seconds > ( Vibration ) Force restart

 

Rookie
Message 26 of 72
6,487 Views
Message 26 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

I turned off the "automatic dim" on display light, and that fixed it for me, but I wish Sony did fix the problem.

One time poster
Message 27 of 72
6,481 Views
Message 27 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

thats right

 

One time poster
Message 28 of 72
6,357 Views
Message 28 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

Thank you: my phone was frozen and i was scared....

but reading the solutions (press power button + volume up) for 4-5 seconds and my phone finally turned off, and when i restarted it; suprisingly my phone was working!!!!

thank you for the solution!!!!!

One time poster
Message 29 of 72
6,321 Views
Message 29 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

the charger what you use in ur car is not the sony charger its an all in one plug in charger... which charges your phone fastly and also harm your phone..  i to had the same problem den while travelling i started using sony poertable charger and only sony charger my problem got rectified.......... it helped me by doing this, use sony charger and sony portable charer it wont harm ur motherboard, while using other charger it may harm ur motherboard by extra watts of currents 

One time poster
Message 30 of 72
6,308 Views
Message 30 of 72

Re: Xperia Z1 frozen with blank screen and wont switch off or on

super thank u..I resolved my fone issue right away!:smileysmileythumbsup: