Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2013-09-21 07:27 PM
I pressed the power button to bring up the phone, it came up for a second and then suddenly jolted to Black screen. The screen is permanently on but its black and I cant do anything! Cannot even do the hard reset ! This is unbelievable I've had it 3 days ! HELP PLEASE !
2013-09-22 03:09 AM
Repair it with SUS or PCC or just take it back to the store
Update Service (SUS)
Bridge (for Mac)
Alternatives on How to backup Xperias
Don't forget to give Kudos (Click on the half star + )
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2013-09-23 06:21 AM
it's a known bug on Z1 and ZU - if you wait long enough the phone will eventually start, some people have suggested it is linked to the backlight setting in settings - display, I believe you should leave it enabled
2013-09-23 08:54 PM
Same happend to me the screen turned black but you can still see little light in the background
2013-09-23 10:33 PM
Just turn off any bluetooth devices around (especially handsfree), they hang the phone during boot up because they connect automatically too fast (or Z1 becomes visible too soon). I wasted 2 days to figure it out.
2013-09-24 10:35 AM
I received my Xperia Z1 on Friday, and twice now the screen has blacked out as I've swiped to unlock it, and twice I've reset it, i have now since reinstalled the software using the update service and as yet it seems OK, but i just wondered if anyone else was experiencing the same problem, and if their phone is responding any better since reinstalling the software...
2013-09-24 11:04 AM
I had the same problem press the power up and off button until the phone vibrates than turn it back on.
2013-09-25 09:32 AM
2013-09-25 11:50 AM
Try putting it into the docking station, or plugging it into the power....this usually lights up the screen.