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2013-10-21 10:03 PM
Thanks! I think I have found the solution!!!
Update your Socy Bridge (Mac) software to V 3.5
Try and run the Repair Phone update again. It'll work.
2013-12-17 11:26 AM
Hi Im encountering the same problem and I am using the PC companion for windows
I tried using the SUS but I am unable to connect my phone even though I waited for 30 after aking sure its shut down before connecting to he USB cable while holding down the vol - button
pls help and thanks
2013-12-17 12:26 PM
If the earlier suggestions in this thread doesn't help, also try this on another computer and see if you are able to make a repair of the phones software.
If you're not able to repair the phones software using either PCC or SUS on another computer i recommend that you contact a service location or local Sony Xperia support (http://www.sonymobile.com/global-en/support/contact-us/) for help.
2013-12-19 05:32 PM
encountering the same problem.. when I plug it in the wall charger it keeps saying Update Failed. Thanks for this thread
2014-03-27 07:15 AM
Hello, got the same problem - tried to update for kitkat via PC companion, afterwards phone rebooted and showed "update failed logo".
When i connect USB charger - it keeps showing this logo and going off, afterwards i see the "update failed" again and etc.
I've tried to turn it off with vol+ and power button and ive tried to turn it off with the red button under the sim cover - it still keeps rebooting and showing "update failed" when i connect the usb charger.
2014-03-27 08:18 AM
When an update has failed you need to perform a software repair using a computer. You can use Update Service for this: http://www.sonymobile.com/global-en/tools/update-service/.
When Update Service shows that you should connect the phone turned off with vol- pressed, force a shutdown of the phone with the red button or power button and vol+ first, don't try to start the phone and then connect it to your computer with vol- pressed.
2014-07-30 06:30 AM - edited 2014-07-30 06:33 AM
I cant open/start my phone. i dont know what to do. i need your help sir. i already charged it. yet it keeps on repeating the update failure. and whenever i pressend the ON/OFF BUTTON plus the VOL+ it vibrates then the LED color turned to RED-GREEN-BLUE...pls help me. PLSSSS.
2014-09-13 08:36 PM
2015-05-09 10:36 PM
SONY SUPPORT TEAM
PLEASE HELP ME. I JUST BUY SONY XPERIA Z1 TODAY AND THEN I UPDATE THE SOFTWARE.
SUDDENLY I CANNOT OPEN THE DISPLAY. BUT THE PHONE STARTS AFTER THAT ONLY BLANK SCREEN WILL APPEAR.
HOPEFULLY YOU CAN HELP ME WITH THIS?
THIS IS MY FIRST SONY PHONE AND THIS IS WHAT I AM EXPERIENCING RIGHT NOW
SOO VERY SAD