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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Update failed, phone doesn't start

Visitor
Message 1 of 28
46,342 Views
Message 1 of 28

Update failed, phone doesn't start

I wanted to update my Z1 and it says that the software update faild

i cant boot it now and i have to turn it on to do the update again

 

Topic edited by Rickard

27 REPLIES 27
Emperor
Message 2 of 28
45,982 Views
Message 2 of 28

Re: HELP!!!

Try this 

 

connect the phone to a wall charger > press and hold power & volume up > let it charge for 30min or so then repeat the update process or use SUS

 

 

Update Service (SUS)

 

http://www.sonymobile.com/gb/tools/update-service/

 

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

 

Don't forget to give Kudos (Click on the half star + )




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 3 of 28
45,980 Views
Message 3 of 28

Re: HELP!!!

BTW "HELP!!!" its not a good subject 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 4 of 28
45,976 Views
Message 4 of 28

Re: HELP!!!

looks like it works with the software repair tool

but thanks for your fast reply

 

haha yeah i know i was just a bit nervous and didn't know what else to write

Emperor
Message 5 of 28
45,964 Views
Message 5 of 28

Re: HELP!!!

Anytime 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 6 of 28
45,919 Views
Message 6 of 28

Re: Update failed, phone doesn't start

press and hold the power button for long time . it should vibrate and then restart

Message 7 of 28
45,824 Views
Message 7 of 28

Re: Update failed, phone doesn't start

I have tried this... Mine is now plugged in to the wall and goes on and off with the Fail Message over and over and over... Don;t know what to do

Sam
Sony Xperia Support
Message 8 of 28
45,805 Views
Message 8 of 28

Re: Update failed, phone doesn't start

@GerhardMuller - When you say you have tried this, can you please confirm if you have tried the software repair?

 

 


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One time poster
Message 9 of 28
45,786 Views
Message 9 of 28

Re: Update failed, phone doesn't start

Hello Sam. I am replying on GerhardMuller's behalf - as this is actually my device... 

 

We left it charging overnight, because the software repair gets stuck every time on the "Lose Your Data" page. I thought this was because the battery isn't charged at 50%...  

 

Tried again this morning, and I only get as far as the "Lose Your Data" page in the software repair programme. 

 

We're using Bridge for Mac. 

Sony Xperia Support
Message 10 of 28
45,767 Views
Message 10 of 28

Re: Update failed, phone doesn't start

Before you connect the phone to the computer with vol- pressed, try holding on/off and vol+ at the same time for 10 seconds to make sure that the phone is completely turned off when you connect it.

If that doesn't help, also try pressing the red off button under the SIM-card cover before you connect it and try another USB-port.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.