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2013-12-27 10:47 AM - edited 2013-12-27 10:48 AM
I can hear sound from one headphone only.
I can confirm I have tried with three different headsets including the one provided by Sony.
I can also confirm the problem happens with all applications (Spotify, Walkman, SoundCloud) including the provided sounds and ringtones.
Also, the phone has not come in contact with water yet and it hasn't been dropped either (it's two weeks old).
Last time it worked, was last night when I connected it to my home stereo using a normal stereo minijack. It has stopped working since then.
I have restarted it a number of times and the problem persists.
Can you please advise?
Many thanks in advance
2013-12-27 11:00 AM
It could be something wrong with the 3.5 mm audio jack.I suggest you take your phone to a sony service.
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2013-12-27 07:30 PM
I had a similar issue.
Tried a number of headphones, incl the Sony supplied headphones. Multiple apps etc.
I was fustrated and was about to return the phone, but then thought there may be something stuck down the headphone plug. I used a paper clip and pulled out a small piece of fluff when I can only assume got down there after being my jeans. It was small, and didnt prevent the headphones from going all the way in. I guess I was unlucky and it just got lodged in a place that prevented a good connection.
All back to normal now!
2014-03-11 01:06 AM
Sony should tell you to try and clear fluff from the headphone jack first! Just spent the best part of an hour and a half backing up/Software repair/Restoring my phone as per the Live agent instructions only to put a cocktail stick in the 3.5mm jack and pluck out a very small amount of fluff. Headphone check = Problem solved.
2014-03-29 08:19 AM
2014-05-07 05:34 PM
Thank you very much. Had the same problem, and had tried blowing in the 3.5mm socket to no avail. Got a long, narrow piece of metal in there and dislodged a big lump of fluff. Problem solved!
2015-04-24 09:48 PM
thanks for this thread fellas, I had the problem with headphones for a few days now, and I just pulled a dirty fluff from the jack...everythings working fine again...helpful info...Im happy again