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Sony Xperia Z1 will turn on when charging but as soon as it's taken off charge, it turns off.

Message 1 of 7
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Message 1 of 7

Sony Xperia Z1 will turn on when charging but as soon as it's taken off charge, it turns off.

My phone was on charge connected to my PC on about 20% battery when it suddenly turned itself off. It refused to turn on so I plugged it into a wall charger and then after I let it charge for 20 minutes, I was able to turn it on. However, as soon as I took it off charge, it turned itself off again and now, when I put it on charge, the battery life flicked from 23% to 45% to 0% whilst it's plugged into the wall and it keeps turning itself off. Any help?

6 REPLIES 6
Emperor
Message 2 of 7
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Message 2 of 7

Re: Sony Xperia Z1 will turn on when charging but as soon as it's taken off charge, it turns off.

Turn off the phone, connect the phone to a wall charger, press and hold power and volume up for 10 seconds, let it charge for two to three hours, then repair it with PCC



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Phy
Forum Legend
Message 3 of 7
991 Views
Message 3 of 7

Re: Sony Xperia Z1 will turn on when charging but as soon as it's taken off charge, it turns off.

Do as uliwooly suggests and repair it with Sony PC Companion.

Link to sony pc Companion.
http://support.sonymobile.com/us/tools/pc-companion/
Highlighted
Sony Xperia Support
Message 4 of 7
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Message 4 of 7

Re: Sony Xperia Z1 will turn on when charging but as soon as it's taken off charge, it turns off.

Hi alexvickers012,

 

Welcome to the community

 

Failing all of the above, you may need to get the handset to a service agent. If it does come to this please contact Sony Mobile within your region to get more info on what you need to do.

 

Please use my signature to find contact details.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 5 of 7
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Message 5 of 7

Re: Sony Xperia Z1 will turn on when charging but as soon as it's taken off charge, it turns off.

I have tried all of the above and none of them work Slightly frowning Face

 

For the brief period of time that it is turned on, I checked the diagnostic tool and it has reported a "system incident" every time it has turned itself off. Does that inormation help? I think I may have to send it off though... 

Phy
Forum Legend
Message 6 of 7
910 Views
Message 6 of 7

Re: Sony Xperia Z1 will turn on when charging but as soon as it's taken off charge, it turns off.

Yeah, it would be best to send it off to get repaired
Sony Xperia Support
Message 7 of 7
901 Views
Message 7 of 7

Re: Sony Xperia Z1 will turn on when charging but as soon as it's taken off charge, it turns off.

Use this link, if you are in any of these areas

 

Repair instructions


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.