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Phone's battery drains quickly while below 35%

SOLVED
Regular
Message 1 of 7
848 Views
Message 1 of 7

Phone's battery drains quickly while below 35%

When my phone's battery level gets below 35% the battery drains 1%/second and when it gets to 10% it goes directly to 5% and then shuts down.
Is this something the guarantee covers?
1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 6 of 7
874 Views
Message 6 of 7

Re: Phone's battery drains quickly while below 35%

I agree with Alexdon, repair the phone with PCC

 

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

6 REPLIES 6
Highlighted
Regular
Message 2 of 7
836 Views
Message 2 of 7

Re: Phone's battery drains quickly while below 35%

And to put it out there, I haven't got the lollipop update yet. But that wouldn't be the the problem. Right?
Moderator
Message 3 of 7
833 Views
Message 3 of 7

Re: Phone's battery drains quickly while below 35%

Please stop asking about lollipop in other threads than here:

https://talk.sonymobile.com/t5/Software-Updates/Android-5-0-When-are-we-getting-Lollipop-Which-Xperi...



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Regular
Message 4 of 7
830 Views
Message 4 of 7

Re: Phone's battery drains quickly while below 35%

But this is not an lollipop question
Moderator
Message 5 of 7
819 Views
Message 5 of 7

Re: Phone's battery drains quickly while below 35%

About the battery issue,have you tried a software repair?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Emperor
Message 6 of 7
875 Views
Message 6 of 7

Re: Phone's battery drains quickly while below 35%

I agree with Alexdon, repair the phone with PCC

 

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Moderator
Message 7 of 7
769 Views
Message 7 of 7

Re: Phone's battery drains quickly while below 35%

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.