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I can't turn on my Sony Xperia Z1 please help

One time poster
Message 1 of 2
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Message 1 of 2

I can't turn on my Sony Xperia Z1 please help

My phone is currently powered off. I can't turn it on, I even used the restart button next to sim tray. When I plug in the phone to the charger then the Sony logo appears and then it shows me my battery percentage. The phone can be charged but once I press the power botten to turn it on then I hear three vibration then everything blacks out and sony logo appears again it shows me the battery percentage. Same thing happens when I pressed the restat button near the sim tray. Please help me.

1 REPLY 1
Sony Xperia Support
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Message 2 of 2

Re: I can't turn on my Sony Xperia Z1 please help

Hi @UmatFarooq, sorry to hear about this. Slightly frowning Face

I'm afraid that there isn't that much to troubleshoot here, but you can try and remove the SIM and or SD card(s) from your device and see if that helps.

Should there be no change, try performing a software repair using Xperia Companion.

If you still aren't able to turn it on completely, get in touch with the Local support team and they will arrange a repair for you.

Let me know if that helps!


Official Sony Xperia Support Staff


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