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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

FORGOT SCREENLOCK PIN

One time poster
Message 21 of 45
4,009 Views
Message 21 of 45

Re: FORGOT SCREENLOCK PIN

hiii 

i'm using z1

i have problem with my screenlock .

i forgot  my pin .

what should i do?

Moderator
Message 22 of 45
4,005 Views
Message 22 of 45

Re: FORGOT SCREENLOCK PIN

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

 

Also,take a look here:

https://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/9272...



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

One time poster
Message 23 of 45
3,622 Views
Message 23 of 45

Re: FORGOT SCREENLOCK PIN

How do I reset my phone

Moderator
Message 24 of 45
3,620 Views
Message 24 of 45

Re: FORGOT SCREENLOCK PIN

@Dylanlloyd99 One post up,you have your reply.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

One time poster
Message 25 of 45
2,962 Views
Message 25 of 45

Re: FORGOT SCREENLOCK PIN

I am using xperia Z2 N I forgot screenlock pin n now i can't open my phone please give me advice what should i do now?

One time poster
Message 26 of 45
2,561 Views
Message 26 of 45

Re: FORGOT SCREENLOCK PIN

I have experienced this problem today, but fortunately I had activated "locate my phone". So I tracked my phone and set a new lock remotely, then I unlocked it, and reset the pin again Slightly smiling Face
One time poster
Message 27 of 45
2,281 Views
Message 27 of 45

Re: FORGOT SCREENLOCK PIN

Hi. I also forgot my screenlock password and keep asking for the Pin how can I update the service anyway as what you've said in other thread I've read it

Sony Xperia Support
Message 28 of 45
2,240 Views
Message 28 of 45

Re: FORGOT SCREENLOCK PIN

Hi @GPENN13,

Have you managed to resolve this yet? If not you can either perform a software repair using Xperia Companion, do note that this will delete all data stored on your internal storage and the screen lock will be removed in the process, since you can't unlock the phone there is no possibility to perform a backup or if you have a Google account in your phone you can try and set a new screen lock on your phone using Android device manager.

Log in with the same Google account that you have in your phone and wait for the service to locate the phone > press "Lock" and enter the temporary PIN code twice, unlock your phone with the new temporary PIN code.

Let me know how it goes! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rn7
One time poster
Message 29 of 45
2,041 Views
Message 29 of 45

Re: FORGOT SCREENLOCK PIN

I forget Sony c3 dual sim pin lock .

Sony Xperia Support
Message 30 of 45
2,026 Views
Message 30 of 45

Re: FORGOT SCREENLOCK PIN

Hi @Rn7, sorry to hear about that. Slightly frowning Face

I'm afraid I won't be able to assist you with a new SIM Pin code since these codes are handled by your service provider (operator) so I'd recommend that you get in touch with them and they will be able to assist you!

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.