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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

FORGOT SCREENLOCK PIN

Inhabitant
Message 1 of 41
61,463 Views
Message 1 of 41

FORGOT SCREENLOCK PIN

Hello... I'm using SONY XPERIA Z1
What can I do if I forgot my screenlock PIN?
Do I need to reset the phone?

IF reset is needed, how can I reset my Z1 at home?

40 REPLIES 40
Forum Legend
Message 2 of 41
61,147 Views
Message 2 of 41

Re: FORGOT SCREENLOCK PIN

Hi, are you prompted with option to enter your Gmail account username and password after numerous attempts?

 

Don't forget to mark correct answer as Accepted Solution.
If you find the post helpful, press Kudos.

Inhabitant
Message 3 of 41
61,140 Views
Message 3 of 41

Re: FORGOT SCREENLOCK PIN

No.. I'm asked to type in my PIN password again and again ><

Forum Legend
Message 4 of 41
61,135 Views
Message 4 of 41

Re: FORGOT SCREENLOCK PIN

You need to reset phone with PC Companion or Update Service. This process will erase everything from your phone.

http://www.sonymobile.com/gb/tools/pc-companion/

http://www.sonymobile.com/gb/tools/update-service/

 

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Inhabitant
Message 5 of 41
61,130 Views
Message 5 of 41

Re: FORGOT SCREENLOCK PIN

When I use the PC Companion, the phone cant connect to it. PC COmpanion has asked me to unlock the PIN but I had already forgotten it.

What should I do next?

Forum Legend
Message 6 of 41
61,127 Views
Message 6 of 41

Re: FORGOT SCREENLOCK PIN

Update Service will work. Slightly smiling Face

Inhabitant
Message 7 of 41
61,116 Views
Message 7 of 41

Re: FORGOT SCREENLOCK PIN

Ok.. I will try it! Slightly smiling Face

Forum Legend
Message 8 of 41
61,113 Views
Message 8 of 41

Re: FORGOT SCREENLOCK PIN

Don't forget your pin again or don't even set one. Slightly smiling Face

 

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If you find the post helpful, press Kudos.

Inhabitant
Message 9 of 41
61,043 Views
Message 9 of 41

Re: FORGOT SCREENLOCK PIN

Forum Legend
Message 10 of 41
61,025 Views
Message 10 of 41

Re: FORGOT SCREENLOCK PIN

Hi Karlok, just replied your other post. Slightly smiling Face

 

Don't forget to mark correct answer as Accepted Solution.
If you find the post helpful, press Kudos.