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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

FORGOT SCREENLOCK PIN

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Inhabitant
Message 1 of 42
62,701 Views
Message 1 of 42

FORGOT SCREENLOCK PIN

Hello... I'm using SONY XPERIA Z1
What can I do if I forgot my screenlock PIN?
Do I need to reset the phone?

IF reset is needed, how can I reset my Z1 at home?

41 REPLIES 41
Forum Legend
Message 2 of 42
62,385 Views
Message 2 of 42

Re: FORGOT SCREENLOCK PIN

Hi, are you prompted with option to enter your Gmail account username and password after numerous attempts?

 

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If you find the post helpful, press Kudos.

Inhabitant
Message 3 of 42
62,378 Views
Message 3 of 42

Re: FORGOT SCREENLOCK PIN

No.. I'm asked to type in my PIN password again and again ><

Forum Legend
Message 4 of 42
62,373 Views
Message 4 of 42

Re: FORGOT SCREENLOCK PIN

You need to reset phone with PC Companion or Update Service. This process will erase everything from your phone.

http://www.sonymobile.com/gb/tools/pc-companion/

http://www.sonymobile.com/gb/tools/update-service/

 

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Inhabitant
Message 5 of 42
62,368 Views
Message 5 of 42

Re: FORGOT SCREENLOCK PIN

When I use the PC Companion, the phone cant connect to it. PC COmpanion has asked me to unlock the PIN but I had already forgotten it.

What should I do next?

Forum Legend
Message 6 of 42
62,365 Views
Message 6 of 42

Re: FORGOT SCREENLOCK PIN

Update Service will work. Slightly smiling Face

Inhabitant
Message 7 of 42
62,354 Views
Message 7 of 42

Re: FORGOT SCREENLOCK PIN

Ok.. I will try it! Slightly smiling Face

Forum Legend
Message 8 of 42
62,351 Views
Message 8 of 42

Re: FORGOT SCREENLOCK PIN

Don't forget your pin again or don't even set one. Slightly smiling Face

 

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Inhabitant
Message 9 of 42
62,281 Views
Message 9 of 42

Re: FORGOT SCREENLOCK PIN

Forum Legend
Message 10 of 42
62,263 Views
Message 10 of 42

Re: FORGOT SCREENLOCK PIN

Hi Karlok, just replied your other post. Slightly smiling Face

 

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If you find the post helpful, press Kudos.