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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

FORGOT SCREENLOCK PIN

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One time poster
Message 31 of 42
1,284 Views
Message 31 of 42

Re: FORGOT SCREENLOCK PIN

Pls assist me to unlock my z1 as I hv forgot my pin

Sony Xperia Support
Message 32 of 42
1,252 Views
Message 32 of 42

Re: FORGOT SCREENLOCK PIN

Hi @Ravi75, sorry to hear about this.

Have you tried any of the previous troubleshooting that I have posted earlier in this thread? If you haven't done that, I'd recommend that you do that!

Let me know how it went!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 33 of 42
1,231 Views
Message 33 of 42

Re: FORGOT SCREENLOCK PIN

Hello... I'm using SONY XPERIA Z1
What can I do if I forgot my screenlock PIN?
Do I need to reset the phone?

IF reset is needed, how can I reset my Z1 at home?

Sony Xperia Support
Message 34 of 42
1,211 Views
Message 34 of 42

Re: FORGOT SCREENLOCK PIN

Hi @Amirtelecom114, welcome to our forum!

If you have a Google account in your device and you have previously activated the MyXperia service you can login with your Google credentials at the link below.

myxperia.sonymobile.com

Press on your phone and wait for the service to locate your phone > Lock > enter a temporary 6 digit PIN code and unlock your phone with the new PIN code.

If you don't have the service activated in your phone, you will need to perform a software repair using Xperia Companion. Do note that doing this will delete all data stored on the internal storage of your phone and since the phone can't be unlocked, creating a backup won't be possible.

I hope that helps and let me know how it went! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 35 of 42
797 Views
Message 35 of 42

Re: FORGOT SCREENLOCK PIN

I have Sony xperia zl and forgor my pin. I do d not own a pc and  factory restart doesn't seem to work.    I I been trying for 12 he's.    Help!  somebody please.!!!! 

Emperor
Message 36 of 42
790 Views
Message 36 of 42

Re: FORGOT SCREENLOCK PIN

@Kls1979 

 

Take a look at this 

 

https://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/td-p/927...




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 37 of 42
748 Views
Message 37 of 42

Re: FORGOT SCREENLOCK PIN

I forgot screen lock pin. How to unlock it?

S23
One time poster
Message 38 of 42
589 Views
Message 38 of 42

Re: FORGOT SCREENLOCK PIN

Forgot my pin

Sony Xperia Support
Message 39 of 42
577 Views
Message 39 of 42

Re: FORGOT SCREENLOCK PIN

Hi @S23, sorry to hear about this. Slightly frowning Face

I would recommend that you perform a software repair using Xperia Companion. This will however delete all data stored on the internal storage, but it will remove the screen lock in the same process.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 40 of 42
381 Views
Message 40 of 42

Re: FORGOT SCREENLOCK PIN

Sony model 02005 typePm 067 bv