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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Disable X - Alert for XPERIA

One time poster
Message 11 of 16
662 Views
Message 11 of 16

Re: Disable X - Alert for XPERIA

thanks a ton !!!! this really helped me !!! Nauseated Face

One time poster
Message 12 of 16
566 Views
Message 12 of 16

Re: Disable X - Alert for XPERIA

Just uninstall one of the apps which is unused. You will be able to open your settings
Highlighted
Visitor
Message 13 of 16
493 Views
Message 13 of 16

Re: Disable X - Alert for XPERIA

Hi,

 

Did a lot of groundwork to find out the actual problem and it worked out.

- It is not a problem with your antivirus password. No need to change it, whichever antivirus you are using.
- It is not a problem with your SIM or PUK password.

The problem is with the X-Alert for Xperia app of Sony (which has permission to lock phone and doesn't allow to navigate to the settings).

 

Solution :
Disable the X-Alert Xperia app and remove from the Device administrator (Settings -> Security -> Device Administrator -> Click on X-Alert for Xperia and click Deactivate)

Also, from the app list, disable the X-Alert app.

 

dhanyavaadagaLu !!

One time poster
Message 14 of 16
453 Views
Message 14 of 16

Re: Disable X - Alert for XPERIA

if i reset my phone, can i resolve the problem.

One time poster
Message 15 of 16
428 Views
Message 15 of 16

Re: Disable X - Alert for XPERIA

Thanks Sir,

as i followed the steps given by you,now its working fine...

 

 

Darshan

One time poster
Message 16 of 16
370 Views
Message 16 of 16

Re: Disable X - Alert for XPERIA

I have forgotten my X alert password. I want to reset it.please help me