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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Can't find IMEI number on the phone. Screen has broken so I can't access the dial pad.

Visitor
Message 1 of 16
37,430 Views
Message 1 of 16

Can't find IMEI number on the phone. Screen has broken so I can't access the dial pad.

I can't find the IMEI number in the phone after following the instruction on how to find it. I found a number on the back of my micro sim card but this website wouldn't accept it.

 

The screen has SELF-CRACKED after having used it for 2 months. And yes it genuinely cracked itself. No, it was not dropped. No, I did not go swimming with it.

 

I'm trying to get this number so I can send it off to be repaired. For which I am told Sony do this for free for their products that have this problem. You can read about it here:


WatchDog - Z1 Self-Cracking Phones

 

All I want is to send off the phone to be repaired ASAP, but insetad I'm wasting my time having to contact customer services for which none of them give me a clear answer, and have to create accounts and aliases on this site which I never intend to use ever again. It is not my fault or any other consumers fault for the majority of problems that arise in these products, it is the manufacturers fault for distributing such faulty goods. Safe to say, I never intend on purchasing Sony products again, nor recommend these to anyone.

15 REPLIES 15
Forum Legend
Message 2 of 16
37,427 Views
Message 2 of 16

Re: Can't find IMEI number on the phone. Screen has broken so I can't access the dial pad.

Theres this thing called a manual and on it, it says to open the right hand side flap and using an object (Like a safety pin) just above the sim tray is a plastic card which when pulled out has your IMEI number on it on the bottom line

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Visitor
Message 3 of 16
37,420 Views
Message 3 of 16

Re: Can't find IMEI number on the phone. Screen has broken so I can't access the dial pad.

I can see the white card, but there is no way of getting it out without further breaking the phone. I can break off the sim tray, then try and claw it out and the phone will only break more. There is a piece of plastic that is protecting the white card from coming out (on the upper right-side of the sim tray). I don't want to break a part of the phone, just to try and get it fixed then they come back to me saying it was my fault the phone were damaged.

Forum Legend
Message 4 of 16
37,390 Views
Message 4 of 16

Re: Can't find IMEI number on the phone. Screen has broken so I can't access the dial pad.

When you have removed your SIM-card, place a fingernail under the right or left edge of the label tray, then drag the tray outwards to view your IMEI number. This should not cause any damage to your device. If you are unsure how to to this, contact a local retailer and they should be able to help you.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 5 of 16
36,755 Views
Message 5 of 16

Re: Can't find IMEI number on the phone. Screen has broken so I can't access the dial pad.

Same!!
Genius
Message 6 of 16
36,750 Views
Message 6 of 16

Re: Can't find IMEI number on the phone. Screen has broken so I can't access the dial pad.


@Jackmann93 wrote:
Same!!

More info??????

Visitor
Message 7 of 16
36,459 Views
Message 7 of 16

Re: Can't find IMEI number on the phone. Screen has broken so I can't access the dial pad.

I've got exactly same problem screen gone black so can't find number
Forum Legend
Message 8 of 16
36,454 Views
Message 8 of 16

Re: Can't find IMEI number on the phone. Screen has broken so I can't access the dial pad.

Hi and welcome to the community Samantha2015! Since you're new please be sure that you have checked out our Discussion guidelines.

 

If you have the Xperia Z1, I suggest that you take a look at the following link:
http://support.sonymobile.com/global-en/xperiaz1/userguide/IMEI-number/

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Genius
Message 9 of 16
36,452 Views
Message 9 of 16

Re: Can't find IMEI number on the phone. Screen has broken so I can't access the dial pad.

Hi @Samantha2015 have you followed the advice in the above posts.......Thinking Face

Visitor
Message 10 of 16
36,449 Views
Message 10 of 16

Re: Can't find IMEI number on the phone. Screen has broken so I can't access the dial pad.

I have pulled card out written number and it's saying imei not valid???