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Alarm and Clock inappropriate in Thai language on Ultra Stamina Mode

SOLVED
Enthusiast
Message 1 of 10
939 Views
Message 1 of 10

Alarm and Clock inappropriate in Thai language on Ultra Stamina Mode

Hi support team,
I have found that letter of "Alarm and Clock " is showing inappropriate in either the first of Thai alphabet or vowel of "า".
-The first of Thai alphabet should show full name as "ก",not half of "ก"
-The vowel of "า",not half of "า"
Please refer the link :https://app.box.com/s/rfsph14jw4mmepk2rqsjc949v1cilpp4
1 ACCEPTED SOLUTION

Accepted Solutions
Enthusiast
Message 9 of 10
1,136 Views
Message 9 of 10

Re: Alarm and Clock inappropriate in Thai language on Ultra Stamina Mode

Hi @uliwooly,@Hampus and support team,

Please be informed that after upgraded to Android 5.1.1 version,this issue resolved.

Thank.

9 REPLIES 9
Emperor
Message 2 of 10
922 Views
Message 2 of 10

Re: Alarm and Clock inappropriate in Thai language on Ultra Stamina Mode

@RumRai7

 

Contact Sony directly with your finding 

 

http://support.sonymobile.com/global-en/contactUs/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 3 of 10
917 Views
Message 3 of 10

Re: Alarm and Clock inappropriate in Thai language on Ultra Stamina Mode

Ok,I will try to inform them but i think they are useless,that why i chose your team to help me instead.

Emperor
Message 4 of 10
915 Views
Message 4 of 10

Re: Alarm and Clock inappropriate in Thai language on Ultra Stamina Mode

@RumRai7

 

Perhaps @Hampus could send your feedback 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 5 of 10
904 Views
Message 5 of 10

Re: Alarm and Clock inappropriate in Thai language on Ultra Stamina Mode

@Hampus today and tomorrow are day off (weekend), will see what their advice next Monday (local time) & I will give you their feedback. Thank.
Forum Legend
Message 6 of 10
889 Views
Message 6 of 10

Re: Alarm and Clock inappropriate in Thai language on Ultra Stamina Mode

Hi,

Unfortunately, this is really hard for me to forward since I do not know the language. So I cannot say if it's correct or not e.g. I do not mean that I distrust you RumRai7, but this would be best to raise with your local support team which understands the language and can forward this internally with the correct info.

 

I apologize for any inconvenience, but I hope you understand.  Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Enthusiast
Message 7 of 10
883 Views
Message 7 of 10

Re: Alarm and Clock inappropriate in Thai language on Ultra Stamina Mode and UI (normal)mode

Hi @Hampus and support team,

I can understand that.

Today Local support called me and sent me the email to repair and check software number as email below.I  will take a look what their answer is.

And this issue is also happening on UI (normal) mode as well.please find its screenshot below.

Date: Mon, 25 May 2015 12:45:53 +0200
From: questions.th@support.sonymobile.com
Subject: Sony Xperia Contact Center, Service Request: 1-19216390692
To: 

ขอบคุณที่ใช้บริการ Sony Xperia Support. คำถามของคุณได้เข้าในระบบเรียบร้อยแล้ว เลขที่อ้างอิงจะเป็นเลขที่ 1-19216390692. ทางเราจะตอบกลับโดยเร็วที่สุดครับ

กรุณาอย่าตอบกลับอีเมลฉบับนี้ เนื่องจากจะอีเมลดังกล่าวจะไม่ได้ส่งเข้าไปในระบบ

สำหรับการติดต่อครั้งต่อไปในเคสเดียวกันนี้ กรุณาระบุเลขที่อ้างอิงในหัวข้ออีเมลครับ: 1-19216390692

Thank you for contacting the Sony Xperia Contact Center. Your question has been registered and the reference number is 1-19216390692. We will get back to you as soon as possible.

Please do not respond to this mail since it will not be delivered to any recipient.

For future emails concerning this case please include the following line in the message subject field: 1-19216390692

What about a visit at www.sonymobile.com?

Does your Sony mobile phone have the latest software? Check and update now using the Sony Mobile Update Service on http://www.sonymobile.com/update
[THREAD ID: 1-8TSXXYJ]

-----Original Message-----
From: 
Sent: 25/5/2015 12:44:20
To: questions.th@support.sonymobile.com
Subject: FW: Sony Xperia Contact Center, Service Request: 1-19216390692

Hi Support team,
Builder number:14.5.A.0.270,Current OS:Lollipop v.5.0.2
I did repair my phone,but still the same.
Please be informed that this issue also happens on UI (normal mode)mode .
All screenshots are provided here: https://app.box.com/s/rfsph14jw4mmepk2rqsjc949v1cilpp4
Thank you and hope to hear from your team soon.
 


Date: Mon, 25 May 2015 10:37:36 +0200
From: questions.th@support.sonymobile.com
Subject: Sony Xperia Contact Center, Service Request: 1-19216390692
To: 



 

Sony Mobile

SupportSign upSoftware Update

 
   
 
   
   
   
  Dear Ekkasit,



Thank you for contacting the Sony Xperia support centre.



As we talk via phone. Please provide your Software version 

Menu Setting > About phone > Build number
We recommend try to repair your phone via PC Companion as detail below. (All data will be lose)
Please back up all data before repair. After repair your phone please inform us back about this issue.
Sorry for inconvenience.
To repair the device software using PC Companion1.      If not already installed, download the PC Companion program from www.sonymobile.com/us/tools/pc-companion/, and install it on a Windows® computer.
2.      Computer: Start the PC Companion program.
3.      Under Support Zone, click Start
4.      Under Phone Software Update, click Start, then click Repair my phone, and follow the instructions on the screen.


For the latest news, information and product support please visit www.sonymobile.com.



To learn more on how we can support you, please visit our XperiaTM Care at www.sonymobile.com/support . if you require any further assistance then please do not hesitate to respond to this email or call our customer support on 02-401-3030 or 001 800 852 7663.

Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,

Walaiwan Kosallawath



Sony Xperia Customer Services


 
 

 

Contact Us | Legal

Copyright © 2012 Sony Mobile Communications Inc. All rights reserved


 

Sony Mobile - Make Believe


[THREAD ID:1-8TSXXYJ]

-----Original Message-----

Sent: 22/05/2015 21:51:45

To: questions.TH@support.sonymobile.com

Subject: phone Question to support

From: <>

Subject: phone Question to support

Phone model: Xperia Z1

IMEI:

Message:

Regarding Alarm and Clock inappropriate in Thai language on Ultra Stamina Mode

Hi support team,

I have found that letter of "Alarm and Clock " is showing inappropriate in either the first of Thai alphabet or vowel of "า".

-The first of Thai alphabet should show full name as "ก",not half of "ก"

-The vowel of "า",not half of "า"

Please refer the link :https://app.box.com/s/rfsph14jw4mmepk2rqsjc949v1cilpp4

Please help.

Thank you in advance.

Additional information:

First Name: EKKASIT

Last Name: EKKANASING

e-mail: 

Phone number: 

City: Surin

Postal code: 32190

--Recipient: questions.TH@support.sonymobile.com

This mail is sent via contact form on Sony Mobile http://www.sonymobile.com/"
Enthusiast
Message 8 of 10
867 Views
Message 8 of 10

Re: Alarm and Clock inappropriate in Thai language on Ultra Stamina Mode

Hi support team,
Just complain to Sony local support.
As I replied the email to Sony local support team on Monday 25 May 2015 local time.But today is 27 May 2015 (6.13 pm local), I haven't heard either call or the email from them yet. Is this the best way that local Sony support their user? (keep quiet for user?).
Enthusiast
Message 9 of 10
1,137 Views
Message 9 of 10

Re: Alarm and Clock inappropriate in Thai language on Ultra Stamina Mode

Hi @uliwooly,@Hampus and support team,

Please be informed that after upgraded to Android 5.1.1 version,this issue resolved.

Thank.

Highlighted
Enthusiast
Message 10 of 10
823 Views
Message 10 of 10

Re: Alarm and Clock inappropriate in Thai language on Ultra Stamina Mode

I just noticed Android team use "&" instead of "และ".hahaha, it's funny. Anyway this kind of resolution is OK for me.