account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

settings menu is crashing - Z1 compact

SOLVED
Highlighted
Rookie
Message 1 of 7
1,863 Views
Message 1 of 7

settings menu is crashing - Z1 compact

Hi everyone,
I have following issue: when I try to open the settings menu it is crashing immediately. This problem remains even after restarting the device.
This happened yesterday without having downloaded or updated any (suspicious) app.

Happens on my Z1 compact with android 4.4.4.

I thank any suggestions in advance! If I forgot to mention something, please inform me.
1 ACCEPTED SOLUTION

Accepted Solutions
Forum Legend
Message 4 of 7
2,356 Views
Message 4 of 7

Re: settings menu is crashing - Z1 compact

Try performing a system repair as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



6 REPLIES 6
Moderator
Message 2 of 7
1,860 Views
Message 2 of 7

Re: settings menu is crashing - Z1 compact

Can you try settings-apps-all,scroll down to settings and clear data?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Rookie
Message 3 of 7
1,858 Views
Message 3 of 7

Re: settings menu is crashing - Z1 compact

Unfortunately I cannot even click on the 'settings' icon in the app drawer. When doing this, it just crashes immediately (I can see the settings for 0.5 sec and then back to the homescreen)..

Forum Legend
Message 4 of 7
2,357 Views
Message 4 of 7

Re: settings menu is crashing - Z1 compact

Try performing a system repair as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Sony Xperia Support
Message 5 of 7
1,830 Views
Message 5 of 7

Re: settings menu is crashing - Z1 compact

Hi AndreasKara,

 

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

You may also want to perform a backup of the content before performing a software repair on the device.

 

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

 

I hope this helps.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 6 of 7
1,757 Views
Message 6 of 7

Re: settings menu is crashing - Z1 compact

I used Sony Bridge for Mac and the "Repair Xperia Device" to reset my phone. Now the settings appear normally again.

 

Thank you Thommo and Jake-SonyXperiaSupport for the detailed tips!

Rookie
Message 7 of 7
1,615 Views
Message 7 of 7

Re: settings menu is crashing - Z1 compact

Hi everyone.

 

I just wanted to give you a short update to this topic: 

 

A moment ago, my mobile started again to show this problem, the settings menu was just keeping to crash. This time I just deinstalled the Avast Antivirus app, and the problem disappeared. Therefor I suppose that the app was the root of all evil... 

 

I will inform the app developers about this topic.