account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

my phone is perso locked.

One time poster
Message 1 of 1
Message 1 of 1

my phone is perso locked.

my phone is perso locked.  I have tried everything written in the other threads.  The sim works perfectly fine in other phones.  Tesco mobile gave me a code but the phone doesn't ask for a code. It just won't detect a sim and says perso locked at the bottom of the screen.  It's a z1 compact I bought on eBay.  The seller has most likely remotely locked it apparently.  Is there any way to fix this?  Been to Sony customer service five times and they say they can't help.  Tesco mobile like I said gave me a code. I have followed every bit of advice given including factory reset,  software repair , security settings everything.  If I take it to a phone shop can someone fix it there ? It worked perfectly fine until I fell out with the seller 

Rachel Tarrant