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my phone is perso locked.

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Message 1 of 1

my phone is perso locked.

my phone is perso locked.  I have tried everything written in the other threads.  The sim works perfectly fine in other phones.  Tesco mobile gave me a code but the phone doesn't ask for a code. It just won't detect a sim and says perso locked at the bottom of the screen.  It's a z1 compact I bought on eBay.  The seller has most likely remotely locked it apparently.  Is there any way to fix this?  Been to Sony customer service five times and they say they can't help.  Tesco mobile like I said gave me a code. I have followed every bit of advice given including factory reset,  software repair , security settings everything.  If I take it to a phone shop can someone fix it there ? It worked perfectly fine until I fell out with the seller 

Rachel Tarrant