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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Z1 Compact Extremely Low Headphone Sound

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Visitor
Message 1 of 16
5,181 Views
Message 1 of 16

Z1 Compact Extremely Low Headphone Sound

Hi all!  I decided to upgrade my 7 years old phone to a Z1 Compact.  Everything went perfect...  Until I plugged the headphone and tried to listen to music. I got really dissapointed because my 7 years old phone offers at least 1.5x higher sound level than my new Z1 Compact.  I also tested my friends' phones and results are the same.  Seriously, an update is needed to fix that low volume problem immediately so we, the Z1 Compact users won't be using our old phones for listening music. These kinds of problems doesn't suit the Sony quality.

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 11 of 16
4,036 Views
Message 11 of 16

Re: Z1 Compact Extremely Low Headphone Sound

Perhaps you have a faulty unit or I'm not sure what might be the issue, but it doesn't hurt to try this

 

1. repair / re-install the latest update with PCC 

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

or 

 

2. take it back to the store 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

15 REPLIES 15
Emperor
Message 2 of 16
5,179 Views
Message 2 of 16

Re: Z1 Compact Extremely Low Headphone Sound

Which headphones are you using?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 3 of 16
5,172 Views
Message 3 of 16

Re: Z1 Compact Extremely Low Headphone Sound

Also check this

 

Open the Walkman app > menu > settings > sound effects > sound enhancements > Settings > Headphone settings 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 4 of 16
5,171 Views
Message 4 of 16

Re: Z1 Compact Extremely Low Headphone Sound

With every headphones I use on Z1c, it still sounds low. I think it is not a headphone oriented problem. I also did those settings you stated. No matter what I do, it just doesn't work. I read topics about this problem before and it seems like it isn't fixed yet. My aim by starting a new topic is to attract attention of Sony and help us Z1 Compact users by solving this problem.

Emperor
Message 5 of 16
5,168 Views
Message 5 of 16

Re: Z1 Compact Extremely Low Headphone Sound

Check the settings suggestion




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 6 of 16
5,153 Views
Message 6 of 16

Re: Z1 Compact Extremely Low Headphone Sound

Unfortunately, nothing is working, including your suggestion. I believe the solution is at Sony. I don't want to waste my phone by rooting and installing some mods to fix this low volume problem Slightly frowning Face

Emperor
Message 7 of 16
5,146 Views
Message 7 of 16

Re: Z1 Compact Extremely Low Headphone Sound

it will be wise to post which headphones you have tested 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 8 of 16
5,139 Views
Message 8 of 16

Re: Z1 Compact Extremely Low Headphone Sound

Okay, I tested with Sennheiser Mx 270, of course the one that comes with phone ( MH750 I think) and an Apple Earpod. As I said, they all had the same low volume on my Z1c.

Emperor
Message 9 of 16
5,133 Views
Message 9 of 16

Re: Z1 Compact Extremely Low Headphone Sound

Just to be clear, settings > sound > volumes > music, video, games & other media > max it 

 

then test again 

 

also settings > sound > sound effects > is clear audio+ and dynamic normalizer selected, if they are uncheck them 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 10 of 16
5,125 Views
Message 10 of 16

Re: Z1 Compact Extremely Low Headphone Sound

I just checked them. Volume levels in sounds settings were already maxed and clear audio and dynamic normalizer were already unchecked. Still no change...