2017-10-09 09:06 AM
May I seek for your asisstance, I am having problem with my xperia Z1 compact interms in "network service state".
I stil have a signal and still can connect to the internet but I cant send/recieved any text and calls.
I tried to remove my globe network sim and reboot my phone and i also tried to hard reset my phone and for a moment its ok then its back to the said issue.
I hppe you can guide me how to solved this issue.
2017-10-09 04:28 PM
Hi @Efp, I'm sorry to hear this.
If possible, I recommend that you try another SIM card in your phone and check if you are able to place and receive calls then. If you are unable to borrow a SIM card to test with you can also contact your operator and ask them to send you a new SIM.
Let me know how it turned out!
2017-10-11 05:57 AM
I already tried another network (Smart TNT) and it works perfectly fine on my Z1 Compact, I also inserted my Sim (globe network) on other phone and it also works perfectly. but i really do need this (Globe network) to run on my Z1 compact phone. I hope you can guide me.
2017-10-11 04:45 PM
In that case I recommend that you contact your operator directly and ask them to troubleshoot this on their end. You might also want to ask them to send you a new SIM for the same phone number that you can test in your device.