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2015-05-26 08:39 PM
one month later after updating my phone to lollipop , i turned off my phone then i turned on my phone , i try to turn on my wifi but it does not resopond , i've try to restart my phone many times but no way the phone cant responds for turnning on the wifi and wifi still off , i've try to update my z1 compact to android version 5.0.2 but also the problem still the same . how can i fix that problem ?
2015-05-27 03:30 AM
Welcome to the community,
If the software repair does not help, then we can only really advise that you try contact Sony Mobile within your region for support. This may be hardware and may require servicing.
Lets hope the software repair works.
2015-06-04 10:41 AM
I have the same problem too and it is very annoying.
My Z1 Compact was upgraded to Lollipop just yesterday and since then I am not able to connect to my home wi-fi whatsoever - restarting couple of times, switching wifi on/off couple of times. I also re-installed the phone using PC Companion as advised in another topic here. But the problem is all the time the same.
It is definitely not a hardware issue as it worked smoothly with Kitkat.
I would like to ask you for an advise how to fix the issue as the phone is useless at this stage. I have already checked the support in my country (Czech Republic) and the only way is to send the phone via postal service, which is not acceptable for me as I need the phone every day.
If you do not have any other way how to solve this issue then advise me please how to get back to the Kitkat version which I was very happy with.
In the end, let me express a huge disappointment with the Sony company which is continuing with the Lollipop upgrades although it very well knows that the upgrade is causing such issues (the first reports about the wi-fi connections issues are more than 1 month old on this support forum).
2015-06-04 10:47 AM
Does it connect to any WiFi network other than your home's network?
Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.
2015-06-11 07:59 AM