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When will KitKat be fixed?!

SOLVED
Adept
Message 1 of 37
3,757 Views
Message 1 of 37

When will KitKat be fixed?!

This thread is a question directed to SONY employees. Please don't answer if you're not one of them. Don't try to hand me a line, make a statement. If you can't handle updating your own phone let us rollback to 4.3 via OTA.

 

P.S. I'm not going to wipe any data from my phone anymore.

1 ACCEPTED SOLUTION

Accepted Solutions
Adviser
Message 20 of 37
2,641 Views
Message 20 of 37

Re: When will KitKat be fixed?!

Here is the reply I received from Sony Support:

 

Thank you for contacting Sony Xperia Support.

We would like to apologize for the delay of our answer.

First of all we are sorry to hear you experience this issue on your Xperia™ Z1 Compact mobile phone. In order to solve the problem we would like to suggest you the following. You can try to force the device to shut down. Detach the cover of the micro SIM card slot. Using the tip of a pen or a similar object, press and hold down the OFF button until the device shuts down. Do not use overly sharp objects that could damage the OFF button. Then check whether the issue remains. No settings or personal data get deleted.

 

Sony Mobile Communications would like to provide an update in response to reports around abnormal audio functionality and quality; that some users may be experiencing on their Xperia Z1, Xperia Z Ultra and Xperia Z1 Compact devices after upgrading to Android 4.4; KitKat. We have identified this issue on some units of these models, and measures have been taken to swiftly deliver a solution for our users. A fix for the issues will be included in a new software release that will start rolling out from next week, with exact availability and timing varying by operator and market.

 

 

36 REPLIES 36
Moderator
Message 2 of 37
3,577 Views
Message 2 of 37

Re: When will KitKat be fixed?!

You need to understand that a specific time for an update to be released you will not receive,do not ask for something like that.And there is no possibility for you to downgrade OTA.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adept
Message 3 of 37
3,566 Views
Message 3 of 37

Re: When will KitKat be fixed?!

No, you need to understand that I miss calls! I don't hear my smartPHONE ringing AFTER update which was done by manufacturer. If SONY made as huge mistake it's the highetst time to fix it in the same way the mistake was made.

 

1st - I'm not going to learn how to flash phone with firmware downloaded from unknown sources

2nd - I use OS X and I'm will not use Wine to flash phone

3rd - Are you SONY employee?

Moderator
Message 4 of 37
3,552 Views
Message 4 of 37

Re: When will KitKat be fixed?!

My phone(Z1) rings normally after a forced restart and it is on 4.4.2.No,I am not a sony employee but I wanted to tell you some things that you need to be aware of,I am just trying to help.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adept
Message 5 of 37
3,517 Views
Message 5 of 37

Re: When will KitKat be fixed?!

I appreciate your concern but I'm quite sure that it's not you who can really help us. That's why I'm asking someone from manufacturer to give a feedback.

Tell a pregnant wife, dying father or angry boss that you missed THIS call because you upgraded phone it proper upgrade. We all need facts and dates, not a consolation. It's a phone and other phones ring. This one does not!

Moderator
Message 6 of 37
3,511 Views
Message 6 of 37

Re: When will KitKat be fixed?!

Ok then,wait for an answer from an official.Hope you will be satisfied by that.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adept
Message 7 of 37
3,498 Views
Message 7 of 37

Re: When will KitKat be fixed?!

Do you have better idea? Wiping, reseting to default, force restarting while standing on a left foot did not help anyone with kitkat issues. I'm glad to hear that you have no problem, really. I wish I was as lucky too Slightly frowning Face Thanks anyway. Good night alexdon. I still wait to hear WHEN.

Moderator
Message 8 of 37
3,493 Views
Message 8 of 37

Re: When will KitKat be fixed?!

No,better than a repair with SUS,I do not have.Rickard said the ringtone issue will be fixed in the next update(for both Z1 and Z1 compact).But not everyone has the issue.Anyway,have a good night.



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Adept
Message 9 of 37
3,488 Views
Message 9 of 37

Re: When will KitKat be fixed?!

There's no SUS for OS X Winking Face Good night.

Moderator
Message 10 of 37
3,486 Views
Message 10 of 37

Re: When will KitKat be fixed?!

There is Sony Bridge for MAC.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.