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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Update to Lollipop 5.1 camera problem.

One time poster
Message 1 of 15
12,360 Views
Message 1 of 15

Update to Lollipop 5.1 camera problem.

I updated successfully... But I cannot open my camera twice.. I need to restart. I cannot power on my flash I also need a restart.. This update is full of bugs, but phone is running faster. 

 

Please do something, I bought this phone because good camera, but now I can't shoot anything

14 REPLIES 14
Sage
Message 2 of 15
12,172 Views
Message 2 of 15

Re: Update to Lollipop 5.1 camera problem.

Reinstall the update.

Apprentice
Message 3 of 15
12,099 Views
Message 3 of 15

Camera bug after update to 5.1.1

After the New update to Android 5.1.1 the camera app or other apps that use camera don't launch.
Exept if i reboot the device but it works only for the first use.
Please help
Genius
Message 4 of 15
12,093 Views
Message 4 of 15

Re: Camera bug after update to 5.1.1

Hi @medi

 

You can try clearing the camera app data. From your Home screen:

1. Tap the Application screen icon.

2. Find and tap Settings -> Apps.
3. Swipe to the All tab.
4. Find and tap on the camera app.
5. Tap Force stop -> Clear data.
6. Restart the phone.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Apprentice
Message 5 of 15
12,094 Views
Message 5 of 15

Re: Update to Lollipop 5.1 camera problem.

How to reinstall it i have the same problem
Apprentice
Message 6 of 15
12,082 Views
Message 6 of 15

Re: Update to Lollipop 5.1 camera problem.

Great tip thanks guy @xavinux
Genius
Message 7 of 15
12,074 Views
Message 7 of 15

Re: Update to Lollipop 5.1 camera problem.

Hi @medi

 

You are welcome. Glad to read that your problem was solved,

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Highlighted
Adept
Message 8 of 15
11,997 Views
Message 8 of 15

Re: Update to Lollipop 5.1 camera problem.

The reboot is only a temporary fix

 

the problem occurs again after taking 2 or more photos and then closing camera:

At next launch, the camera freezes will freeze at black screnn again

This began to happen after upgrading to Android 5.1.1

 

Genius
Message 9 of 15
11,985 Views
Message 9 of 15

Re: Update to Lollipop 5.1 camera problem.

Hi @shavanni

 

Please, boot your device into safe mode and check if this issue persits. If everything works ok in this mode, a third party app is creating this problem. Keep us updated.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Adept
Message 10 of 15
11,962 Views
Message 10 of 15

Re: Update to Lollipop 5.1 camera problem.

Tried that with no effect.

Still occurs in safe mode. 

 

I looked in the z1 forum and found a solution

 

After the 5.1.1 update, a setting in the Developer options was activated.

By turning off Use AwesomePlayer as resolved the issue