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Sony Xperia Z1 2G Voice Call breaking with echo

SOLVED
Message 31 of 35
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Message 31 of 35

Re: Sony Xperia Z1 2G Voice Call breaking with echo

I am a die hard fan of SONY Mobile. I got my Lollypop 5.1.1 update yesterday for my Xperia Z1 and since then my voice is echoeing back during call. It is very irritating and dont know what to do. Kindly someone advise me.

Sony Xperia Support
Message 32 of 35
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Message 32 of 35

Re: Sony Xperia Z1 2G Voice Call breaking with echo

@crazysonyuser

Sorry to hear that.

Which build number do you have under Settings -> About phone?

Do you have this issue regardless who you're calling (please try calling fixed and mobile number)?

sony_sign_logo.png - Official Sony Xperia Support Staff


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Message 33 of 35
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Message 33 of 35

Re: Sony Xperia Z1 2G Voice Call breaking with echo

Hi Rickard,

 
Thanks for immediate reply.
 
Build number 14.6.A.0.368
 
 
I think the problem resolved for now. I tried the following :-
 
First disabled Microphone noice suppression and Speaker voice enhancement in Call settings and tried calling. No echo repeated. Then again enabled both Microphone noice suppression and Speaker voice enhancement and made calls to both fixed line and Mobile. For my surprise I didnt get any echoeing of my voice.
 
Hope I will not get anymore issues in future.
 
Thanks
 
Uday
Sony Xperia Support
Message 34 of 35
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Message 34 of 35

Re: Sony Xperia Z1 2G Voice Call breaking with echo

Glad to hear that it works now Slightly smiling Face

Not sure what could have caused that but let us now in case it happens again.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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One time poster
Message 35 of 35
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Message 35 of 35

Re: Sony Xperia Z1 2G Voice Call breaking with echo

Hi,

 

I have the same issues with my Z1 compact. The microphone works well when I do the diagnose. The recording sounds good to me.

But when I do a phone call I have echoes, interruptions and strange noises reported by the other side.

 

Please help me. I need this phone for business.

 

Thanks