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Screen freezes & phone shuts off on its own accord

Visitor
Message 1 of 32
2,562 Views
Message 1 of 32

Screen freezes & phone shuts off on its own accord

Hi,

 

today my phone suddenly started to act crazy so I couldn't use it at all. It started to turn off on its own accord (frequency increased over the day to several times within minutes). When I tried to use it, the screen froze after a few seconds (sometimes I also was notified that either the software or the currently used app isn't reacting) so I either had to start it again manually or it somehow did so on its own accord. This even happened when I didn't do anything on my phone while being in the standby mode. Due to the constant shutting off and on again, my battery was drained really fast as well.

 

Since I didn't do any updates recently and don't know why all of a sudden my phone acts this crazy I wanted to ask if anyone knows what is wrong with my phone or how to fix it (it is about 2 1/2 years old so maybe it could be due to age)? Thanks in advance!

31 REPLIES 31
Emperor
Message 2 of 32
2,560 Views
Message 2 of 32

Re: Screen freezes & phone shuts off on its own accord

@YingAn

 

how old is the SIM card? test the phoen without the SIM card and see if you experience the same issue. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 3 of 32
2,548 Views
Message 3 of 32

Re: Screen freezes & phone shuts off on its own accord

I have the same dilemma. How did you fix it? Thanks

Rookie
Message 4 of 32
2,527 Views
Message 4 of 32

Re: Screen freezes & phone shuts off on its own accord

I had this problem too yesterday, and also my gf, i fixed it using the repair software tool in the xperia companion from PC, be sure to backup first, didn't find any other solution.

Rookie
Message 5 of 32
2,508 Views
Message 5 of 32

Re: Screen freezes & phone shuts off on its own accord

ok the problem came back after 1 day, sony?

Emperor
Message 6 of 32
2,497 Views
Message 6 of 32

Re: Screen freezes & phone shuts off on its own accord

@MacGiyver

 

do you experience the same while on >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 7 of 32
2,489 Views
Message 7 of 32

Re: Screen freezes & phone shuts off on its own accord


@uliwooly wrote:

@MacGiyver

 

do you experience the same while on >>> safe mode




 

I can't verify because it seems to happen when you use apps or even try to create widget of downloaded apps that used to work just fine, and in safe mode I can't replicate these actions, both in safe and normal mode, if i don't use the phone it seems to work fine, it doesn't reboot itself, it happens only when i use it, I asked another friend with the same phone and it is happening on his phone too, so imho it's a problem android or sony side

Emperor
Message 8 of 32
2,483 Views
Message 8 of 32

Re: Screen freezes & phone shuts off on its own accord

@MacGiyver

 

if you don't experience the same issue while on safe mode then it's a third party app that's causing the issue.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 9 of 32
2,481 Views
Message 9 of 32

Re: Screen freezes & phone shuts off on its own accord

Could be, but the fact is that I didn't install any app recently, neither my gf, and she's having the problem


@uliwooly wrote:

@MacGiyver

 

if you don't experience the same issue while on safe mode then it's a third party app that's causing the issue.


 

Visitor
Message 10 of 32
2,478 Views
Message 10 of 32

Re: Screen freezes & phone shuts off on its own accord

Hi uliwooly,

 

I tried out what you suggested but still my screen froze and the phone turned itself off. Can't be the SIM card then but thanks for your suggestion!