account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Problems with Xperia with facebook

SOLVED
Regular
Message 1 of 23
29,375 Views
Message 1 of 23

Problems with Xperia with facebook

Hi folks

I can't get my brand new Z1 compact to add xperia with facebook as an account.

I click on the add account and it takes me to a page saying that xperia would like to use facebook email, messages etc.  I click OK and then it just takes me back to the same settings page and no account added.

The same thing happens with my google calendar- I want to use my facebook birthdays etc but I go through the whole same scenario as above for adding an account to my calendar.

I'm just new to this phone so I always assume it's me doing something stupid.

Hope someone can help.

1 ACCEPTED SOLUTION

Accepted Solutions
One time poster
Message 8 of 23
52,158 Views
Message 8 of 23

Re: Problems with Xperia with facebook

In my case, solution was installing facebook messenger. After that, xperia with facebook finally works!

22 REPLIES 22
IRQ
Visitor
Message 2 of 23
29,360 Views
Message 2 of 23

Re: Problems with Xperia with facebook

I was literally just about to post the same problem. I don't think you did anything wrong, as I'm seeing exactly the same behaviour with the setup of "Xperia with Facebook". Xperia with Flickr worked as expected, but no matter what I do, I can't get the Xperia with Facebook account to be created.

 

Here's a list of things I tried (without any success):

- Deleted the Facebook account

- Deinstalled the Facebook updates

- Cleared all Facebook data

 

Any help is greatly appreciated!

Sam
Sony Xperia Support
Message 3 of 23
29,330 Views
Message 3 of 23

Re: Problems with Xperia with facebook

I have tested this on a unit here and it appears to be working ok. With this being the case and given what you have tried so far I can really only advise trying a software repair:

 

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

 


Don't forget to mark posts that answers the topic as Accepted Solution. 
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Zrc
Learner
Message 4 of 23
29,283 Views
Message 4 of 23

Re: Problems with Xperia with facebook

I believe it may be a problem with facebook setting\privacy. 

For example I bought two similar xperia z1 compact black. After hard reset I did the same steps on two phones, but used two different FB accounts. One worked, other don't (returned to the menu after confirming that xperia would like to use facebook email, messages etc).

Please comment on this issue.

Regular
Message 5 of 23
29,262 Views
Message 5 of 23

Re: Problems with Xperia with facebook

Thanks for this , Sam. I tried all you suggested but it didn't work.  Took ages!

Am at a loss!  It worked fine with Flickr. Can't see any security issues on my facebook account.

One time poster
Message 6 of 23
29,261 Views
Message 6 of 23

Re: Problems with Xperia with facebook

I am also having this issue and have been searhing on the net for about 3 days now, any help from sony or FB would be good...

Zrc
Learner
Message 7 of 23
29,253 Views
Message 7 of 23

Re: Problems with Xperia with facebook

I also can't see any reasonable differences between two FB account that I used for testing.

But still hope that solution will be found soon ^)

One time poster
Message 8 of 23
52,159 Views
Message 8 of 23

Re: Problems with Xperia with facebook

In my case, solution was installing facebook messenger. After that, xperia with facebook finally works!

Regular
Message 9 of 23
29,148 Views
Message 9 of 23

Re: Problems with Xperia with facebook

Good catch!  Works now after installing messenger!  I still wonder what the problem was or is. Thanks auudriuus.

One time poster
Message 10 of 23
29,138 Views
Message 10 of 23

Re: Problems with Xperia with facebook

Weird but true, this also fixed my problem with Instagram (as well as Facebook in Xperia). Thanks!