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Power button problem

Visitor
Message 1 of 44
93,800 Views
Message 1 of 44

Power button problem

Hi

 

since today I have a problem with the power button. I can push it, but nothing will happen. It doesn´t matter how hard I push it.

 I have to push it several times before I can use my mobile (it is not off, it´s in "sleep mode" or whatever you call it)

 

Thanks for all suggestions

43 REPLIES 43
Message 2 of 44
93,611 Views
Message 2 of 44

Re: Power button problem

Best thing is to return it for a replacement or refund depending on when & where you purchased it :smileysmileythumbsup:

Emperor
Message 3 of 44
93,609 Views
Message 3 of 44

Re: Power button problem

Do you have a protective case ?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 4 of 44
93,601 Views
Message 4 of 44

Re: Power button problem

Thanks !

No case yet, I have the Z1 compact for a two weeks now. On the screen is still the protective foil Winking Face

Bevore I go to the shop again, my concern is that maybe I am not the only one with this problem - you never know...

 

Rookie
Message 5 of 44
93,582 Views
Message 5 of 44

Re: Power button problem

I have a similar problem arising only recently with my Z1 compact purchased in central London.

 

if you wait, it does come out of 'sleep' mode but sometimes the delay is a good few seconds at the very least.

 

i thought it might be a setting or something i have done.

 

would be interested to see if it's a common problem or a simple setting change.

 

it seems to happen more often when phone is left idle for a long time.

 

 

Enthusiast
Message 6 of 44
93,572 Views
Message 6 of 44

Re: Power button problem


@mattjones76 wrote:

I have a similar problem arising only recently with my Z1 compact purchased in central London.

 

if you wait, it does come out of 'sleep' mode but sometimes the delay is a good few seconds at the very least.

 

i thought it might be a setting or something i have done.

 

would be interested to see if it's a common problem or a simple setting change.

 

it seems to happen more often when phone is left idle for a long time.

 

 


Yoy haven't done anything wrong and you are not the only one with 'out of sleep' problem.

About this problem you can read:

http://talk.sonymobile.com/t5/Xperia-Z1-Compact/proximity-sensor-issue-on-Z1-Compact/m-p/542913#U542...

http://talk.sonymobile.com/t5/Xperia-Z1-Z1s/proximity-sensor-issue/td-p/378373

and on the XDA forum if you know it.

Unfortunately, as far as I know, nobody has got any kind of help from Sony - they completely ignore it, at least on this forum.

Rookie
Message 7 of 44
93,411 Views
Message 7 of 44

Re: Power button problem

just a quick follow up, a full "shutdown restart" of my phone has fixed the power button and phone coming in/out of sleep issue.

 

so now to deal with the new issue of my vibrate not working, and a full reboot (pushing little 'power' button near sim insert) worked once but has not since.

 

clearly not a hardware issue but anothe software bug.

 

i havent had this many issues (a few not mentioned) since my motorola star tac!!!

 

maybe sony will release a full software update one day...

Enthusiast
Message 8 of 44
93,302 Views
Message 8 of 44

Re: Power button problem

There are a few other threads popping up with the same issue, i'd say it's a software bug, hopefully Sony will iron it out and get an patch out soon.

Highlighted
Adviser
Message 9 of 44
93,238 Views
Message 9 of 44

Re: Power button problem

yup another one here, ned to pick one and use it as the master i think, collect all the users.

 

http://talk.sonymobile.com/t5/Xperia-Z1-Compact/Screen-delay/m-p/568971#U568971

 

Trying a forced reset see if that helps, does seem to, may be a RAM issue, but sees ok (have system panel lite to check) , still only 60-70% RAM in use

Xperia Z1 Compact on O2 UK
previously Xperia S
One time poster
Message 10 of 44
93,151 Views
Message 10 of 44

Re: Power button problem

I have noticed this issue with my Z1 c. Each time it had been either when the battery was low or after exposure to water. Glad to know i can do both without worry.
Low battery swim time.